Spearhead the European Sovereign Cloud (ESC) initiative by building, operating, and evolving operations and development teams dedicated to delivering high-availability AWS services exclusively for EU customers.
Responsibilities
Overseeing the ongoing operations and expansion of the ESC
Collaborating with global AWS teams
Influencing the evolution of AWS services and technology
Participating in on-call rotations to resolve incidents
Reviewing operational health of services
Requirements
Bachelor's degree in Systems Engineering, Computer Science, or related field
Serve as a senior technical expert and principal customer advisor across the full breadth of AWS services, leading resolution of complex, multi-service issues while driving adoption and operational excellence for customers.
Locations (3)
Seattle, Washington, United States
Herndon, Virginia, United States
Dallas, Texas, United States
Compensation
USA, TX, Dallas - 121,000.00 - 163,700.00 USD annually
USA, VA, Herndon - 121,000.00 - 163,700.00 USD annually
USA, WA, Seattle - 121,000.00 - 163,700.00 USD annually
Responsibilities
Lead resolution of critical, highly complex customer problems spanning multiple AWS services
Serve as the principal technical advisor for customers, driving AWS adoption
Represent AWS within customer environments, driving discussions with senior leadership
Provide strategic technical guidance using best practices to keep AWS environments healthy and resilient
Build the Bedrock Knowledge Base configuration, the OpenSearch Serverless collection, the versioned retrieval API, and the quality dashboard, owning the retrieval workstream end to end.
Responsibilities
Stand up the Bedrock Knowledge Base and OpenSearch Serverless vector collection from infrastructure code
Implement hybrid retrieval (vector plus keyword) with metadata filtering
Build the retrieval API on API Gateway and Lambda
Enforce entitlement at query time by filtering on permission metadata
Provide the Bedrock retrieve-and-generate reference endpoint for pilot validation
Requirements
Nice to have: AWS Certified Generative AI Developer Professional
Nice to have: AWS Certified Machine Learning Engineer Associate
Lead the technical design and outcome of an AWS-native retrieval platform engagement, owning architecture, security design, API contract, cost model, and technical risk.
Responsibilities
Produce target architecture for Amazon Bedrock Knowledge Bases
Define security design and IAM roles
Own retrieval API contract and integration blueprint
Decide and document chunking, embedding model, hybrid search, and metadata filtering strategy
Run end-of-Phase-1 re-baselining checkpoint
Requirements
Nice to have: AWS Certified Solutions Architect Professional
Nice to have: AWS Certified Generative AI Developer Professional
Nice to have: Oracle B2C Service (RightNow)
Nice to have: Sitecore content APIs
Nice to have: contact center Agent Assist integrations
The Staff Software Engineer is responsible for the architecture, design, development, testing and implementation of software that solves complex business problems, and is scalable, secure, and easy to maintain.
Responsibilities
Architect and Lead the planning, design and development of new solutions
Working closely with Product owners and other stakeholders to understand the requirements and design software solutions to meet the product requirements.
Support the merging of code bases for multiple project streams along with contributing to the coding best practices.
Solves complex and ambitious problems by crafting elegant and impactful solutions.
Contributes to technical innovations along with defining coding standards.
Requirements
Bachelor's Degree in Computer Science, Engineering, or related field or equivalent experience
The Senior Software Engineer is responsible for the architecture, design, development, testing and implementation of software that solves complex business problems, and is scalable, secure, and easy to maintain.
Responsibilities
Architect and lead the planning, design and development of new solutions
Working closely with Product owners and other stakeholders to understand the requirements and design software solutions to meet the product requirements
Support the merging of code bases for multiple project streams along with contributing to the coding best practices
Solves complex and ambitious problems by crafting elegant and impactful solutions
Contributes to technical innovations along with defining coding standards
Requirements
Bachelor's Degree in Computer Science, Engineering, or related field or equivalent experience
health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
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