Senior Analyst-Payments Business Requirements will play a key role in supporting strategic changes to the bank’s payment capabilities, including ACH and other major payment rails, serving as a primary business partner to Product, Technology, Operations, and other stakeholders.
Compensation
Competitive base salaries
Bonus incentives
Responsibilities
Serve as a key Global Serving (Bank Servicing Network) partner for strategic ACH and payment initiatives
Own and drive business initiatives from requirements through testing, implementation, and post-launch stabilization
Gather, analyze, document, and validate business and functional requirements for bank processing systems, enhancements, and process changes
Translate ACH/NACHA rules, bank regulations, operational processes, and payment use cases into expected system behaviors, functional requirements, and acceptance criteria
Analyze current-state bank processes, system capabilities, data flows, and operational dependencies to identify gaps, risks, and opportunities for improvement
Support customers through early-stage account recovery, providing payment information, payoff quotes, and repayment options in a high-volume contact center.
Responsibilities
Provide customer support for payment questions, due dates, payoff information, and account updates.
Process ACH requests and provide accurate payoff quotes.
Assist customers with early-stage account recovery for accounts 1–45 days past due.
Discuss repayment options and help set up payment arrangements when appropriate.
Review account information and document updates accurately.
Supports the bank’s deposit operations by processing and balancing customer transactions, maintaining accurate account information, and assisting with ACH, debit cards, online banking, and other deposit-related services.
Responsibilities
Process and balance customer transactions
Maintain accurate account information
Assist with ACH, debit cards, online banking
Research and resolve account issues
Ensure compliance with bank procedures and regulatory requirements
Provides daily leadership and technical support for the Bank’s deposit operations and payment services, coordinating training, reviews, reporting, process improvements, and system changes.
Locations (2)
Itasca, Illinois, United States
Roselle, Illinois, United States
Responsibilities
Coordinate daily assignments and coverage
Monitor completion of critical daily, periodic, and end‑of‑day activities
Serve as a resource for the Deposit Operations Specialists on complex or escalated operational issues
Coordinate with the Deposit Operations Manager on the department’s response to suspected fraud, unusual transactions, and significant account discrepancies
Perform assigned secondary reviews of transactions, reconciliations, account maintenance, and exception processing
Requirements
High school diploma or GED equivalency
Associate or bachelor’s degree in business, finance, accounting, or a related field
The Deposit Operations Specialist II performs a broad range of deposit operations and payment processing functions with accuracy, independence, and sound judgment, researching and resolving complex operational issues and providing technical support to staff.
Locations (2)
Itasca, Illinois, United States
Roselle, Illinois, United States
Responsibilities
Perform functions including deposit account servicing, payment processing, reconciliations, digital banking, exception handling, and dispute processing.
Independently research and resolve complex or nonroutine deposit account and payment issues, including exceptions, returns, adjustments, and reconciliation differences across ACH, wire, check, card, and digital payment channels.
Provide technical guidance to branch personnel and deposit operations staff on established procedures, account research, payment processing, and digital banking services.
Research unusual account activity and potential fraud indicators, document findings, and promptly escalate concerns.
Responsible for supporting, processing, and maintaining payment products and services while delivering exceptional service to internal and external customers.
Compensation
Location Minimum Midpoint Maximum
Helena, MT $18.7734 $20.8590 $25.0310
Responsibilities
Process and monitor ACH transactions, remote deposits, and other electronic payment services
Ensure all payment transactions are completed accurately and within established deadlines
Research and resolve payment exceptions, discrepancies, rejects, returns, and member inquiries
Maintain records and documentation related to payment services activities
Review and verify transactions for completeness, accuracy, and compliance with policies and procedures
Requirements
Two-year college degree
Completion of a specialized certification or licensing
Completion of specialized training courses conducted by vendors
Job-specific skills acquired through an apprenticeship program
Nice to have: Accredited ACH Professional (AAP) certification
The Deposit Operations Specialist supports a range of bank products, including customer account records, debit cards, ATMs/ITMs, online and mobile banking, remote deposits, ACH, wire transfer and treasury management services.
Responsibilities
Process exceptions, return transactions and clearinghouse adjustments
Process requested customer and account maintenance and perform customer research
Process and research disputed transactions (such as debit card disputes) in compliance with bank policies and banking regulations
Perform daily cash and deposit balancing. Research and process exceptions
Order applicable supplies and coordinate maintenance, new installations and machine removals
Deposit Operations Specialist III – Team LeadITASCA BANK & TRUST Company · Itasca, US+1 more
Payment Services SpecialistIntrepid Credit Union · Helena, US