As the Senior Customer Success Operations Manager, you'll play a critical role in building and scaling the operational infrastructure that supports Chainguard's post-sales organization, including Customer Success Management, Professional Services, Customer Support, and Renewals.
Compensation
Base salary: $140,000-$165,000.
Responsibilities
Own and execute the Customer Success Operations roadmap, prioritizing initiatives that improve customer experience, operational efficiency, and scalability.
Partner with CS leadership to translate organizational priorities into measurable operating plans, processes, and performance expectations.
Support capacity planning, resource allocation, and productivity modeling across Customer Success, Professional Services, and Support.
Identify operational gaps and lead cross-functional initiatives that improve how our post-sales teams operate.
Own the strategy, implementation, and optimization of our Customer Success technology ecosystem, ensuring systems support business needs as we scale.
Requirements
Nice to have: Customer Success Operations at a high-growth SaaS company
Nice to have: Renewals organization transformation
Lead enterprise renewal management for high-value accounts across EMEA/APJ, driving on-time renewals, negotiating multi-year terms, and collaborating with cross-functional teams to ensure customer retention and revenue growth.
Locations (3)
Singapore
Spain
United Kingdom
Compensation
Pay Range: Up to 144,286 GBP 70/30 OTE
Responsibilities
Own end-to-end renewal process for enterprise customers
Build renewal business cases with CSMs
Structure and negotiate multi-year terms and pricing
Coordinate with Finance, Legal, Procurement, and Deal Desk
Align renewals with expansion opportunities
Requirements
Nice to have: Experience with regulated industries such as financial services or healthcare
Design, develop, and implement scalable CRM and CPQ solutions for Amazon Leo Government, supporting government sales, business development, and contracting processes, while integrating Generative AI capabilities.
Compensation
USA, WA, BELLEVUE - 99,100.00 - 160,000.00 USD annually
Responsibilities
Design and architect scalable Salesforce solutions supporting ALG Lead, Account, Contact, and Opportunity Management, CPQ, contract management, and government sales processes.
Design, develop, and enhance ALG Salesforce CRM and CPQ applications using Sales Cloud, Apex, Lightning Web Components (LWC), Salesforce Flow, SOQL.
Design and implement Salesforce capabilities supporting ALG government business development, RFI/RFP management, opportunity capture processes, and partner sales and co-selling programs.
Design and implement secure Salesforce data access models for ALG, including role hierarchies, sharing rules, permission sets.
Design and implement AI-powered CRM solutions leveraging AWS Bedrock, including AI agents, retrieval-augmented generation (RAG).
Engage with and assist patients and/or customers in a customer-facing, intimate retail environment, educate them on products and safety, and support store operations.
Compensation
The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance. Green Thumb Pay Range $17.50—$17.50 USD
Responsibilities
Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction
Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs
Promote a work environment that is positive, communicative, patient and/or customer-oriented
Assist in verifying order deliveries for accuracy
Requirements
Nice to have: desire to continuously learn about cannabis, cannabinoids, and the endocannabinoid system
Nice to have: previous knowledge of GTI products and cannabis therapies
As a Director of Business Development, you will play a key role on our sales team, working with RIAs to both grow adoption of our products within our existing client base and to bring new firms onto the platform.
Compensation
Base Salary Range: $167,800 - $220,200 plus bonus
Responsibilities
Own and manage client relationships from end-to-end, from sourcing to managing the sales process to client activation and adoption
Interact with key clients to understand and resolve complex issues related to the platform
Partner with our relationship management team to develop a coverage strategy for existing client relationships
Identify and originate new business opportunities, whether through your own actions or in partnership with our marketing organization
Manage the sales pipeline and relationships using CRM and partner with the data team to develop and maintain internal reporting tools
Requirements
Nice to have: Experience selling to wealth managers
Nice to have: Experience at a wealth management firm
health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
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