Design, develop, and own scalable solutions to improve customer experience for Amazon Customer Service.
Compensation
USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually
Responsibilities
Design, develop, and own scalable solutions that empower Amazon to deliver a defect‑free experience for customers.
Build intuitive tools for Customer Service Associates to escalated critical issues and develop complex integrations with Tier‑1 Amazon systems and advanced science models.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.
Requirements
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Nice to have: Full software development life cycle
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
The single threaded leader for the Veeqo marketing team (17+ HC and multi-million $ budget) driving sellers to discover and adopt Veeqo across the US, UK, and EU markets.
Locations (2)
London, England, United Kingdom
Swansea, Wales, United Kingdom
Responsibilities
Drive adoption and market share across sellers in the United States, United Kingdom and EU
Develop and execute against a comprehensive marketing strategy.
Create & articulate compelling value propositions around Veeqo software to sellers.
Working closing with key stakeholders in sales, partnership and product team
Help drive feedback to product team to evolve the software for our sellers.
The role involves owning the end-to-end execution of select Auto&Mfg ABM programs, working backwards from customer needs to create data-driven, multi-channel campaigns, events, and executive programs that accelerate pipeline and revenue growth.
Responsibilities
Design and execute territory-specific ABM campaigns (1:1, 1:few) for a select subset of our Auto&Mfg accounts that align with global frameworks and drive measurable business impact
Build and maintain relationships with sales teams to understand account priorities and translate them into effective marketing programs
Analyze customer data, buying signals, and market trends to inform campaign strategy and optimization
Create and implement multi-channel programs (events, digital, direct) that deliver personalized customer experiences
Partner with regional marketing teams to ensure ABM programs complement broader field marketing efforts
Requirements
Nice to have: cross-functional team leadership
Nice to have: agency management
Nice to have: joint marketing plans
Nice to have: problem solving with technology in Automotive & Manufacturing
The Principal ProServe Deal Structurer structures cloud engagements through scoping, migration planning, and pricing. They manage commercial risk, engage with C-level executives and IT teams to drive business outcomes and AWS service adoption.
Responsibilities
Lead technical discovery and portfolio assessments, including application and infrastructure analysis, dependency mapping, disposition, and wave planning, to produce a defensible labor-based estimate.
Scope engagements and define the migration plan, level of effort, staffing model (AWS and partner mix), and pricing.
Align scope and pricing with deal strategy and Private Pricing commitments, working with Deal Leads, AGS, and SCE.
Build proposals and PSOs, including scope, assumptions, dependencies, and billing milestones.
Co-own the sales-to-delivery handover so the engagement is delivered as sold.
Lead global supply chain management for exterior automotive components, collaborating with suppliers, engineering, finance, logistics, quality, and manufacturing to deliver products on time and cost‑effectively.
Responsibilities
Identify, develop, and manage the global supply chain for exterior components
Establish global supply chain strategy and support cross‑functional teams
Lead sourcing and release activities for interior and exterior parts
Create RFQs, review supplier quotations, and develop sourcing recommendations
Negotiate favorable contracts for parts procurement and engineering services
Requirements
Bachelor’s degree in Engineering, Finance, Supply Chain, or a related field
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