Referso Jobs

Advanced Technical Support Engineer- Switching (EX/QFX)

HPE · Posted Nov 9, 2026

Open

Heredia, Heredia, Costa Rica
Hybrid
4–6 years

Apply with Referso

Advanced Technical Support Engineer- Switching (EX/QFX)

HPE · Posted Nov 9, 2026

Open

Heredia, Heredia, Costa Rica
Hybrid
4–6 years

Apply with Referso

Advanced Technical Support Engineer- Switching (EX/QFX)

HPE · Posted Nov 9, 2026

Open

Heredia, Heredia, Costa Rica
Hybrid
Full-time · Senior
4–6 years

Apply with RefersoAI Apply on careers page

The Support Engineer will deliver high-quality technical assistance for Juniper Networks' Switching products, through telephone and electronic communication. Provide hardware and software technical support, including configuration assistance and troubleshooting.

Responsibilities

Document and reproduce customer problems and coordinate fixes by engineering department
Manage critical customer accounts and escalation requests
Troubleshoot hardware and software issues, replicate customer's environment, network problems in the lab
Facilitate communication between customers, escalation and engineering for bug fixes/workarounds
Mentor newly hired support engineers and peers in technical areas of specialty

Requirements

B.S. in Computer Science
Degree in Telecommunications
Nice to have: AI/ML experience
Nice to have: Network Storage experience
Nice to have: NAS

Skills

IP networking layers 2-4 TCP/IP Ethernet VLAN VLAN stacking QoS

Advanced Technical Support Engineer- Switching (EX/QFX)

Hewlett Packard Enterprise · Posted Nov 9, 2026

Open

Heredia, Heredia, Costa Rica
Hybrid
4–6 years

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Provide high‑quality technical assistance for Juniper Networks Switching products, including hardware and software support, troubleshooting, and customer escalation.

Responsibilities

Deliver technical assistance via telephone and electronic communication
Provide hardware and software support for Juniper Switching products
Troubleshoot complex hardware and software issues
Document and reproduce customer problems
Coordinate fixes with engineering

Requirements

B.S. and/or higher-level degree in Computer Science, Telecommunications, or equivalent work experience
Nice to have: AI/ML experience

Skills

IP networking layers 2-4 TCP/IP Ethernet VLANs VLAN stacking QoS STP RSTP

Advanced Technical Support Engineer- Switching (EX/QFX)

Advanced Technical Support Engineer- Switching (EX/QFX)

Responsibilities

Requirements

Skills

Benefits

Advanced Technical Support Engineer- Switching (EX/QFX)

Responsibilities

Requirements

Skills

Advanced Technical Support Engineer- Switching (EX/QFX)

Responsibilities

Requirements

Skills

Benefits

Benefits

Basic Shell jobs

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