Provide high-quality technical assistance for Juniper Networks' Switching products, including hardware and software support, troubleshooting, and customer escalation management.
Responsibilities
Deliver technical assistance via telephone and electronic communication
Provide hardware and software support, configuration assistance, and troubleshooting
Document and reproduce customer problems and coordinate fixes
Manage critical customer accounts and escalation requests
Troubleshoot hardware and software issues, replicate customer environment
Requirements
Requires B.S. and/or higher-level degree in Computer Science, Telecommunications, or equivalent work experience
Laboratory Manager overseeing daily lab operations, quality control, procurement, and technology implementation at the FAA William J. Hughes Technical Center.
Compensation
Estimated $75,000 - $130,000
Responsibilities
Oversee daily lab operations, including scheduling, workflow, and productivity monitoring
Implement and monitor quality control measures; ensure adherence to regulatory requirements
Manage procurement, maintenance, and calibration of lab equipment; maintain adequate inventory
Develop and implement new methods, programs, and technologies to enhance lab efficiency and results
Requirements
High school diploma or General Equivalence Diploma and completion of related technical training curriculum
Operate and continuously improve the network and network‑security infrastructure of a highly available private and sovereign cloud platform across two geographically separated data centers.
Locations (2)
Budapest, Budapest, Hungary
Hungary
Responsibilities
Operate and troubleshoot the data‑center network and network‑security infrastructure based primarily on Fortinet technologies.
Operate and maintain FortiGate firewalls, FortiSwitch infrastructure, FortiWeb WAF, VPN solutions and FortiClient/ZTNA components.
Implement and troubleshoot firewall policies, NAT, routing, VLANs, VDOMs and network segmentation.
Operate highly available network components and technologies such as FGCP, MC‑LAG/LACP and STP/RSTP/MSTP.
Analyze incidents and performance issues and perform root‑cause analysis across network and security components.
Responsible for alarm analysis, operation‑maintenance, trouble‑shooting and change request implementation on IP nodes, and for fault management and support of customer tickets.
Responsibilities
Analyze alarms and tickets to maintain MTTR
Identify root cause of incidents and recommend resolution
Serve as first point of contact for alarm/event/KPI issues
