As a Technical Support Engineer on our Tier 3 team, you'll work with some of the most advanced companies leveraging cutting-edge AI-driven systems to enhance business performance. Your role involves deep technical investigation, resolution of complex issues escalated by the Support team, and acting as the main technical liaison with R&D.
Responsibilities
Serving as a dedicated subject matter expert (SME) for a specific product area and owning it end-to-end
Partnering with Tier 2 Support and Customer Success teams to prioritize escalations, communicate updates, and drive end-to-end resolution processes
Educating and upskilling Tier 2 teams by sharing insights, documenting learnings, and delivering trainings to bridge knowledge gaps and improve first-line resolution rates
Identifying gaps and advocating for, or creating troubleshooting tooling as needed, to better equip Support team members in identifying root causes faster and delivering more holistic resolutions as early as possible
Performing root cause analysis, troubleshooting, and resolving issues using a variety of tools, datasets, and cross-functional collaboration
Lead a team of Data Center Technicians and technical staff responsible for deploying and operating the physical infrastructure and server network behind computing environments.
Locations (6)
Atlanta, Georgia, United States
Council Bluffs, Iowa, United States
Papillion, Nebraska, United States
Midlothian, Texas, United States
Mesa, Arizona, United States
Data Center Operations Manager, Global Server Operations
Manage a team of Data Center Technicians, overseeing the quality installation of server hardware and components and taking charge of complicated installations/troubleshooting within Google's Hardware Operations team.
Lead a team of individuals; set and communicate individual and team priorities that support organizational goals.
Meet regularly with individuals to discuss performance and development, and provide feedback and coaching.
Partner with teams to meet goals and stakeholders to manage facility activities and set/implement short- and long-term strategies.
Maintain, monitor, and execute security and operational procedures and track/analyze trends to identify opportunities for improvements ensuring alignment with organizational policies.
Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues.
Requirements
Bachelor's degree in a technical field or equivalent practical experience
Nice to have: strategic initiatives in a global environment
Lead and manage a team of Data Center Technicians overseeing installation, configuration, testing, troubleshooting, and maintenance of server hardware and related infrastructure.
Lead a team of individuals; set and communicate individual and team priorities that support organizational goals.
Partner with teams to meet goals and stakeholders to manage facility activities and set/implement short- and long-term strategies.
Maintain, monitor, and execute security and operational procedures and track/analyze trends to identify opportunities for improvements ensuring alignment with organizational policies.
Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues.
Support and contribute to the implementation of Environmental Health and Safety (EHS) and other compliance programs and initiatives in collaboration with other teams to ensure environmental and safety incidents are investigated, resolved, and reported.
Requirements
Bachelor's degree in a technical field or equivalent practical experience
Nice to have: Bachelor's degree in a technical field
Nice to have: initiating and executing strategic initiatives in a global environment
Nice to have: installing, configuring, testing, troubleshooting, and maintaining hardware servers and their components
Design and develop complex ETL and data integration components using Ab Initio technologies.
Responsibilities
Design and develop complex ETL and data integration components using Ab Initio technologies.
Contribute to the definition, execution and communication of ETL strategies and technical solutions.
Design data staging solutions, architectures, and interfaces for internal and external applications.
Create high-level and low-level solution designs, functional mappings and technical documentation, and support end-to-end implementation.
Work with Ab Initio capabilities including GDE, EME, Control Center, Continuous Flows, ICFFs, Metadata Hub, Express>It, Micrographs, Web Services, MDW Framework and Data Quality Assessment.
Design and develop high‑level, end‑to‑end architectures for Automation, Analytics and AI/ML (AAA) solutions that align with business objectives and customer needs.
Responsibilities
Lead design and develop high‑level, end‑to‑end architectures for Automation, Analytics and AI/ML (AAA) solutions
Translate business and customer requirements into technical solutions, perform use‑case requirement analysis and identify opportunities to aggregate scenarios for efficient infrastructure utilization
Create scalable, modular, and reusable reference designs and frameworks to streamline repetitive tasks, orchestrate workflows and enable automated decision‑making
Define success criteria, validation techniques and ensure repeatability of results across environments; contribute AAA features to roadmaps and EOE objectives
Collaborate with cross‑functional teams to ensure solution feasibility, optimize analytics workflows and enable operational automation
Lead a team of individuals; set and communicate individual and team priorities that support organizational goals
Meet regularly with individuals to discuss performance and development, and provide feedback and coaching
Partner with teams to meet goals and stakeholders to manage facility activities and set/implement short- and long-term strategies
Maintain, monitor, and execute security and operational procedures and track/analyze trends to identify opportunities for improvements ensuring alignment with organizational policies
Support and contribute to the implementation of Environmental Health and Safety (EHS) and other compliance programs and initiatives in collaboration with other teams to ensure environmental and safety incidents are investigated, resolved, and reported
Requirements
Bachelor's degree in a technical field
Nice to have: experience managing operations in large-scale data center environments
Nice to have: experience initiating and executing strategic operational programs
Nice to have: leading Environmental Health & Safety (EHS) initiatives
Nice to have: advanced expertise in Linux/Unix system administration
IT Operations SpecialistNewAlpaca · Remote, World
Technical Support Engineer Tier 3NewGong.io · Tel Aviv, Israel
Operations Manager, CSCS DeploymentsNewGoogle · Atlanta, US+5 more
IT Service Delivery ManagerNewHSBC · Algiers, Algeria
Ab Initio DeveloperNewVodafone · Pune, India
Service ArchitectNewEricsson · Noida, India