Opera cloud jobs in Canada

Lead the delivery of a personalized reservation and pre‑arrival experience, proactively addressing guest preferences, special requests and expectations.
Establish standards for professional, accurate and personalized guest correspondence that reflect Fairmont's luxury service standards.
Ensure all guest and partner inquiries receive a meaningful response within 24 hours through effective inbox management, performance monitoring and escalation procedures.
Ensure guest preferences, special occasions, loyalty recognition and individual requirements are accurately documented and communicated to relevant operational teams.
Collaborate with Front Office, Fairmont Gold, VIP Services, Concierge and Royal Service to ensure arrival readiness and seamless guest handovers.

Skills

Opera Cloud ALL RESA Passkey/GroupMAX Microsoft Office

Guest Service Agent

Northland Properties · Posted Nov 9, 2026

Open

Oakville, Ontario, Canada
On-site
Full-time · Entry
1+ years

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The Guest Service Agent is the face of the hotel, responsible for checking guests in and out, providing excellent customer service, and managing front- desk operations.

Responsibilities

Provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel
Luggage assistance
Issue room keys, pamphlets, discount cards, etc.
Answer various questions from guests and arrange transportation for guests

Requirements

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
Nice to have: Hotel Front Desk Clerk experience

Skills

customer service people management accounting practices conflict resolution negotiation objection handling verbal communication

Bilingual Royal Service Supervisor

AccorHotel · Posted Nov 2, 2026

Open

Ottawa, Ontario, Canada
On-site
Full-time · Manager
$28–$28 per hour

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Supervise a team of 10-15 colleagues in the Royal Service department, ensuring service excellence, productivity, and adherence to brand standards.

Compensation

Full rate of pay of $28.05/hour

Responsibilities

Consistently offer professional, friendly, and engaging service to both colleagues and internal and external guests.
Supervise a team of 10-15 colleagues operating a 24-hour Royal Service department, ensuring service excellence, productivity, and adherence to brand standards.
Provide daily leadership, coaching, guidance, and performance feedback to Royal Service colleagues.
Schedule, monitor, and oversee departmental operations to ensure seamless guest service delivery across all shifts.
Process all external and internal calls by either redirecting calls or assisting callers directly.

Requirements

Nice to have: Experience with Opera Cloud
Nice to have: Alice
Nice to have: Silverware
Nice to have: Smart Serve certification
Nice to have: Accor Live Limitless (ALL) experience

Skills

Supervisory experience Hotel operations Guest service

Sales Coordinator

Northland Properties · Posted Nov 6, 2026

Open

Calgary, Alberta, Canada

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Support the Sales Manager and sales team across dual-branded hotel properties by coordinating group bookings, corporate accounts, and client communications to drive revenue and client satisfaction.

Responsibilities

Provide daily administrative and coordination support to the Sales Manager and sales team
Respond to routine accommodation inquiries and prepare proposals, contracts, and correspondence
Track outstanding proposals, contracts, and client requests
Coordinate client appointments, property tours, sales materials, and meeting preparations
Coordinate room blocks for sports teams, corporate groups, weddings, associations, and other events

Requirements

Hospitality diploma or degree
Nice to have: Opera Cloud
Nice to have: CRM system
Nice to have: hospitality diploma or degree

Skills

Microsoft Outlook Microsoft Word Microsoft Excel hotel reservations front office sales coordination administration numbers dates rates rooming lists Opera Cloud CRM system

Benefits

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities

See full job description

Guest Support Centre Agent

Northland Properties · Posted Nov 6, 2026

Open

Remote, Canada
Remote
Full-time

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Reservations Agent handling inbound calls, bookings, and customer inquiries for Sandman Hotel Group and Sutton Place Hotels.

Compensation

competitive compensation package

Responsibilities

Ensure inbound calls are answered professionally and courteously
Utilize selling techniques to promote properties
Complete reservations, reports, and email responses
Interface reservations accurately into the system
Respond to inquiries about hotels, rooms, rates, facilities and surrounding areas

Requirements

Nice to have: hotel reservations experience
Nice to have: front desk experience
Nice to have: French language
Nice to have: knowledge of booking engines like TravelClick, Opera Cloud

Skills

typing speed 60 WPM Microsoft Office proficiency customer relations multitasking attention to detail booking engines

Guest Support Centre Agent

Northland Properties · Posted Nov 6, 2026

Open

Remote, Canada
Remote
Full-time

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Reservations Agent responsible for handling inbound calls, processing reservations, and providing guest support for Sandman Hotel Group and Sutton Place Hotels.

Compensation

competitive compensation package

Responsibilities

Ensure inbound calls are answered professionally and courteously
Utilize selling techniques to promote all properties
Timely completion of reservations, reports, and email responses
Ensure all reservations are accurately interfaced into the system
Respond to inquiries about hotels, room types, rates, facilities, and surrounding areas

Requirements

Nice to have: customer relations experience
Nice to have: hotel reservations experience
Nice to have: front desk environment experience

Skills

typing speed 60 WPM fast computer data entry Microsoft Office proficiency exceptional multitasking attention to detail