The PBX Operator is responsible for professionally answering and directing all internal and external calls, handling guest requests, and ensuring timely communication between hotel departments.
Responsibilities
Effectively utilize the phone, push-to-talk radios, and alarm systems in the Ideal Services area.
Maintain familiarity with all systems and equipment related to Ideal Services.
Be familiar with parking procedures.
When required, accurately take In-Room Dining orders and enter them into the MICROS POS system.
Handle guest scenarios and follow up on all guest requests and concerns, adhering to the service recovery process.
Seeking an experienced and passionate and highly motivated Duty Manager to oversee daily front-of-house operations, ensure service excellence, and support the Front Office leadership team in a modern luxury environment.
Responsibilities
Oversee daily Front Desk operations to ensure seamless check‑in and check-out and guest services and overall service flow in accordance with Janu standards
Act as the primary operational leader during assigned shifts and ensure smooth coordination between departments
Support and mentor and supervise the Front Desk team to maintain high service quality and productivity and guest satisfaction
Handle guest inquiries and special requests and feedback and complaints with professionalism and effective resolution
Ensure accurate cash handling and billing procedures and compliance with hotel policies
We are seeking an experienced and service driven Chief Concierge to join Janu Tokyo. This role is suited for a hospitality professional who thrives in a dynamic luxury environment and who brings both operational strength and a genuine passion for personalised service.
Responsibilities
Give every guest that signature Janu welcome, always meeting Janu’s high standards
Make sure every guest interaction feels warm, connected, and true to Janu’s spirit
Lead, organize, and supervise the Concierge desk so everything runs smoothly
Offer personalised recommendations, handle VIPs, long-stay guests, and make special arrangements
Take care of guest requests such as restaurants, transport, local events, cultural experiences, you name it
Supervise a team of 10-15 colleagues operating a 24-hour Royal Service department, ensuring service excellence, productivity, and adherence to brand standards.
Compensation
Full rate of pay of $28.05/hour
Responsibilities
Consistently offer professional, friendly, and engaging service to both colleagues and internal and external guests.
Supervise a team of 10-15 colleagues operating a 24-hour Royal Service department, ensuring service excellence, productivity, and adherence to brand standards.
Provide daily leadership, coaching, guidance, and performance feedback to Royal Service colleagues.
Schedule, monitor, and oversee departmental operations to ensure seamless guest service delivery across all shifts.
Process all external and internal calls by either redirecting calls or assisting callers directly.
Friendly, professional bartender to serve guests at the bar and lounge areas, craft high‑quality drinks, and create a welcoming atmosphere that enhances the overall guest experience.
Friendly, professional bartender to serve guests at the bar and lounge areas, craft high‑quality drinks, and create a welcoming atmosphere that enhances the overall guest experience.
Responsible for professionally answering and directing all internal and external calls, handling guest requests, and ensuring timely communication between hotel departments.
Responsibilities
Answer the phone and push-to-talk radio with a smile in your voice, greeting both internal and external guests warmly while meeting all reasonable requests.
Direct phone calls to the appropriate personnel.
Maintain communication with associates from other departments to ensure timely and accurate delivery of guest requests.
Handle guest scenarios and follow up on all guest requests and concerns, adhering to the service recovery process.
Respond effectively to emergency situations and system alarms, maintaining a calm composure, contacting appropriate management, and following established procedures.
Manage day-to-day operations, ensuring quality and meeting guest expectations while overseeing Guest Services, Concierge, and Front Desk departments.
Compensation
$25-27/hr
Responsibilities
Manage day-to-day operations, ensuring the quality, operational outlines meeting and exceeding the guest expectations on a daily basis
Assist with the overall organization & operation of the Guest Services Department, Concierge Department, Front Desk Department, Call Center, Night Audit
Oversee the writing of the work schedule based on forecasted hotel occupancy, scheduled events, holidays, etc.
Assist in the preparation and conducting of all Front Office sub-department Department Meetings
Ensure all guest complaints or problems are handled immediately, ensuring guest satisfaction
Support daily Front Office and Guest Services operations, lead and coach team members, resolve guest concerns, and maintain high operational standards in a luxury hotel setting.
Compensation
Pay Rate: $31.00 / hourly
Responsibilities
Support daily Front Office and Guest Services operations, including guest arrivals, departures, room assignments, reservations, concierge services, and valet operations to ensure a seamless luxury guest experience.
Lead, coach, and motivate team members to consistently deliver personalized service, exceed guest expectations, and maintain high operational standards.
Resolve guest concerns, complaints, and service recovery situations professionally, ensuring timely follow-up, accurate documentation, and appropriate communication with department leaders.
Maintain an active presence throughout the property, engaging with guests and colleagues, anticipating needs, and identifying opportunities to enhance service quality and guest satisfaction.
Collaborate with Housekeeping, Engineering, Reservations, Sales, and other departments to coordinate room availability, special requests, VIP experiences, and efficient daily operations.
Requirements
High school diploma or equivalent required
Bachelor's degree in Hospitality Management or a related field preferred
Nice to have: Bachelor's degree in Hospitality Management or a related field
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