Educate and provide technical guidance on all DAS products to the deployment engineering and sales engineering group
Evaluate new products and determine if they are appropriate for the DAS group portfolio.
Ensure new products are properly introduced into the Black Box organization and work with logistics to obtain pricing.
Work with programmers to ensure internal tools are accurate and up to date.
Attend customer and service provider design review meetings to ensure the solution proposed meets all criteria included in the contract. Provide feedback to engineering managers and sales engineers related to the new information obtained in these meetings.
Interface with the WiFi engineering group to ensure seamless integration of systems that include both DAS and WiFi.
Work with the PMO to ensure new products for both DAS and WiFi are properly integrated into the various tools used by engineering and PMO. For Example, the Bill of Materials tool and the customer design review documents
Work with other technical groups and the Product Line Management group to assist in the integration of new and future company product line.
Actively recommend and support efforts to improve, simplify, automate and enhance day to day service delivery operations and client experience within area of responsibility.
Foster and ensure collaborative working relationships within Black Box operations and across all levels and departments of the organization to execute deployment engineering functions and company priorities.
Build bench strength and lead succession planning for area of responsibility by identifying, developing and promoting high potential talent.
Achieve performance targets established by leadership for applicable Key Performance Indicators.
Take on the role of engineering during any absence of the engineering manager.
Perform other duties as assigned by management.
Knowledge, Skills, Abilities
Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind. Looks beyond the requirements of one’s own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in organization’s success.
Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer. Considers the impact on the external customer when taking action, setting policies or carrying out one’s own job tasks. Looks for external trends that are likely to shape the wants and needs of customers in the near future. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.
Decision Making - Makes good decisions using a combination of analysis, knowledge, experience, and judgment. Analyzes and distinguishes core problems by looking at the symptoms. Resolves key issues behind major problems in the short term while developing and executing long term solutions.
Manages Organizational Change - Facilitates change in the workplace and understands how change affects employees. Effectively manages change within the organization. Facilitates improved communication across the organization.
Results Focused - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement. Sets and maintains high performance standards for self and others that support organization’s strategic plan.
Education / Experience Requirements
Bachelor’s Degree, or equivalent, relevant experience.
Minimum of 10 years’ experience in the wireless industry. Experience with Professional Service or Managed Service Provider environment preferred.
Demonstrated strengths in ability to clarify goals & objectives, build team commitment, analyze and ensure progress toward objectives, identify areas for improvements in processes and knowledge and skills of employees.
Continuously expand and leverage knowledge of market and industry benchmarking with success in identifying, recommending and implementing best practices, methodologies, analytics and industry trends.
Excellent personal management skills; ability to motivate team to achieve results; ability to influence and inspire action through strong decision-making skills.
Understands how change affects employees and utilizes strategies to reduce risk to the organization.
Ability to work effectively across all functional groups to optimize product & service offerings, create a seamless internal and external client experience and resolve issues.
Ability to identify talent and build employee skills and capabilities.
Strong problem-solving skills to effectively influence decision making.
Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, service delivery management such as ServiceNow and cloud-based technology systems.
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