Leads APLL's Customer Service operations at the country level, responsible for delivering and executing APLL service commitments for the assigned Line of Businesses (LOBs).
Responsibilities
Establish internal operational standards for customer service operations in line with agreed customer Service Level Agreements and APLL Operational Excellence standards
Drive work and resource allocation for various customer accounts based on volumes, seasonality and criticality of shipments
Manage peak/off peak resource allocation and drive inter-departmental workflow efficiencies
Oversee shipment planning operations across various customer accounts by holding service teams accountable for key operational metrics and customer Service Level Agreements (SLAs)
Drive effective problem solving for major customer service issues to ensure restoration of service levels and customer satisfaction
Develop realistic professional task scenarios and supporting business materials for AI training and evaluation in the Legal, Compliance and Governance sector.
Locations (2)
Hanoi, Hanoi, Vietnam
Vietnam
Responsibilities
Develop realistic professional task scenarios based on work experience
Create and review supporting business materials such as spreadsheets, reports, presentations, documents, datasets
Requirements
Bachelor's degree
Nice to have: experience creating, reviewing, validating, auditing, quality-checking professional work
Nice to have: experience developing training materials, case studies, or professional assessments
Develop realistic professional task scenarios and supporting business materials for AI training and evaluation in the Environment, Policy and Urban Research sector.
Locations (2)
Hanoi, Hanoi, Vietnam
Vietnam
Responsibilities
Develop realistic professional task scenarios based on work experience
Create and review supporting business materials such as spreadsheets, reports, presentations, documents, datasets
Requirements
Bachelor’s degree or equivalent professional qualification
Nice to have: experience creating, reviewing, validating, auditing, or quality-checking professional work
Nice to have: experience developing training materials, case studies, or professional assessments
Develop realistic professional task scenarios and supporting business materials for AI training and evaluation projects in the Education, Content and Communications sector.
Locations (2)
Hanoi, Hanoi, Vietnam
Vietnam
Responsibilities
Develop realistic professional task scenarios based on work experience
Create and review supporting business materials such as spreadsheets, reports, presentations, documents, datasets
Requirements
Bachelor’s degree or equivalent professional qualification
You will build and scale the data and AI backend behind our creator intelligence. That means scraping social platforms at scale, storing and querying large volumes of creator data, and building the AI pipelines that evaluate, classify and match creators to brand briefs.
Compensation
USD 850 – 1,250 per month, full-time, fully remote.
Responsibilities
Build backend services and REST APIs with Python, Django and Django REST Framework
Build and maintain scraping systems for social platforms: scheduling, queues, proxies, rate limits and retries
Design data pipelines and schemas in ClickHouse and MySQL, and optimize queries on large datasets
Run and scale infrastructure on AWS, with monitoring and cost in mind
Integrate LLM APIs (OpenAI, Claude, Gemini) for classification, labeling and evaluation of creator data
A technical program manager who keeps many security engagements on schedule at the same time, so that our engineers can focus on finding vulnerabilities.
Locations (3)
United States
Ho Chi Minh City, Ho Chi Minh City (HCMC), Vietnam
Hanoi, Hanoi, Vietnam
Compensation
Competitive salary and equity
Responsibilities
Plan engineer capacity and staffing across all client engagements
Run each engagement from kickoff to final report, on time and within the approved effort
Track hours, deliverables, and data-handling rules against each contract
Keep clients informed with regular status updates and remove blockers for engineers
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