Hands‑on technical support and operations role responsible for delivering advanced technical assistance, troubleshooting, and incident resolution for clients.
Compensation
Competitive salary and benefits, aligned with experience, role requirements, and applicable company policies.
Responsibilities
Provide hands‑on advanced technical support for client‑reported incidents, technical issues, and operational requests.
Investigate and troubleshoot complex issues related to APIs, data feeds, product integrations, configurations, and system performance.
Perform technical diagnostics using monitoring tools, logs, dashboards, API requests, and other available diagnostic systems.
Identify root causes where possible, implement available operational resolutions, and coordinate corrective actions.
Resolve technical issues independently within established operational procedures, minimizing unnecessary escalations to Product and Engineering.
Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Responsibilities
Expected to be an SME, collaborate and manage the team to perform
Responsible for team decisions
Engage with multiple teams and contribute on key decisions
Provide solutions to problems for their immediate team and across multiple teams
Lead efforts to identify and implement process improvements that enhance team productivity and software quality
Lead and scale Visa’s Payment Success (PSR) capabilities across the Asia Pacific region, driving adoption, standardization, and technical leadership to improve merchant payment performance.
Responsibilities
Drive regional PSR strategy and operating model
Define and maintain a regional PSR operating framework
Support conversion of qualified PSR opportunities
Provide senior technical leadership on payment performance
Coordinate cross‑functional solutioning for systemic payment performance challenges
Requirements
Nice to have: Understanding of bank payment flows
Nice to have: Familiarity with merchant business models (retail, digital commerce, marketplaces)
Nice to have: Knowledge of merchant acquiring models
Nice to have: Experience handling complex payment escalations across APIs, gateways, and authentication flows
The Technical Implementation Analyst supports the technical execution of API-based digital solution implementations with external customers and integration partners.
Lead quality engineering for machine learning‑powered products and services at PlayStation.
Locations (2)
Madison, Wisconsin, United States
Waterloo, Ontario, Canada
Compensation
$152,000—$190,000 USD
Responsibilities
Drive architecture‑level automation solutions and scalable quality engineering practices across multiple teams and product areas.
Design, develop, and maintain automated test frameworks, test scripts for ML inference services and related ML platform components using python/Java
Build and automate realistic, representative test account creations and datasets to evaluate model behavior across different scenarios
Validate score distributions, ranking behavior, output quality, and other model signals for incoming ML models prior to release
Perform functional, integration, regression and API testing, including performance and load testing for inference service scalability, latency and reliability
Support design quality activities throughout the software development lifecycle for mobile medical device software applications and connected digital health solutions.
Compensation
The base pay for this position is $73,900.00 – $116,000.00
Responsibilities
Support design quality activities throughout the software development lifecycle, including requirements reviews, risk management, software verification and validation, traceability assessment, cybersecurity assessments and defect management.
Review software lifecycle deliverables, participate in design and release reviews, and ensure software development activities align with Design Control requirements, software lifecycle standards, and risk management processes.
Support software risk management activities in accordance with ISO 14971 and internal procedures.
Evaluate software defects and assess potential product quality impacts.
Participate in investigation and resolution of software-related quality issues.
Requirements
Bachelor level degree in Computer science, software engineering or a closely related discipline
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