The Catalog Analyst is responsible for cleaning, analyzing, interpreting, and managing data using a variety of methodologies and proprietary software tools to support high-quality automotive parts cataloging and product data management.
Responsibilities
Review the request to determine its type and plan the steps towards its completion.
Use Excel to analyze the data and apply the requested change.
Use our in-house software to update the database.
Validate the end results.
Log the statistics and results in our ticketing system and communicate the outcome to the client.
Requirements
High school diploma required; post-secondary education in data, statistics, or a related field is considered an asset.
Provide front‑line technical support to Measured customers, triaging issues, resolving common problems, and escalating complex matters to engineering teams.
Responsibilities
Respond to customer support inquiries via ticketing system, email, Slack, and chat within SLA timeframes
Triage incoming support requests, assessing severity, impact, and appropriate routing
Resolve common technical issues including login problems, access permissions, basic platform navigation, and report generation
Provide clear, friendly, and professional responses to customer questions about platform functionality and product features
Escalate complex technical issues to Technical Support Engineers with detailed context, reproduction steps, and customer impact assessment
Requirements
BA/BS preferred; background in business, communications, or related field
The Field Service Representative will serve as the primary contact with our retail customer locations, responsible for restocking kiosks, performing maintenance, and responding to service dispatches.
Responsibilities
Re-stock and perform routine service on kiosks as needed
Perform on-call repairs or adjustments to the machine when out of order
Respond to unscheduled service calls within four hours and on-site visits within 24 hours
Install machines in the local area
Monitor territory reports daily for issues and contact stores to resolve connectivity or power issues
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