Join our Workforce Management team and help shape how we plan for future staffing needs across our contact center operations. As a Workforce Specialist II, you’ll focus on long-term capacity planning and forecasting, looking from one month to 18+ months ahead.
Locations (2)
Brazil
Mexico
Compensation
Competitive salary and performance-based bonuses
Responsibilities
Manage long-term capacity and staffing plans across multiple contact center channels
Develop and maintain workforce forecasts based on volumes, trends, staffing, shrinkage, and business initiatives
Analyze workforce data and translate insights into clear, actionable recommendations
Create staffing scenarios and recommend solutions when business needs or priorities change
Present forecasts and staffing recommendations to Director and Senior Director-level stakeholders
Lead the overall success of the store by driving exceptional customer experiences, strong financial performance, and a culture rooted in teamwork and accountability.
Responsibilities
Lead store operations including merchandising, inventory control, loss prevention, expense management, and talent development
Set vision and translate company priorities into clear goals
Balance day-to-day operations with long-term strategy
Analyze performance trends and customer insights to identify opportunities to grow sales and improve efficiency
Serve as the face of the store within the community
Requirements
Bachelor’s degree in a relevant field or equivalent combination of education and related experience
Supports the IT Mobility team and technology used by Electric Distribution employees and crews in the field, focusing on mobile solutions delivered through iPad and iPhone devices and the Work Management application.
Compensation
We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more.
Responsibilities
Serve as liaison between business partners, field users, IT teams, application support teams, and technology vendors
Work closely with field personnel to understand operational needs and identify technology issues
Translate business requirements into effective technical solutions
Research, analyze, and evaluate business processes, system functionality, application performance, and user feedback
Recommend improvements to mobile and work management solutions
Overseeing Access Control Officers (ACOs) during assigned shifts on large projects or campus environments, ensuring consistent operational performance, maintaining compliance with site requirements, and supporting workforce logistics.
Compensation
The base pay for this position ranges from $50,000 to $55,000 per year.
Responsibilities
Lead and supervise ACOs assigned to a specific shift or project within a campus
Monitor compliance with company policies, customer expectations, and site-specific protocols
Act as primary onsite leader when Site Logistics Leader is unavailable
Serve as escalation point for shift-level issues
Verify attendance, time in/out compliance, and overall performance of shift personnel
HR Business Partner a.i. responsible for HR agenda, strategy execution, talent and performance management, recruitment, employee relations, and HR projects across Enkhuizen and Sintjohannesga plants.
Locations (2)
Enkhuizen, North Holland, Netherlands
Sintjohannesga, Friesland, Netherlands
Responsibilities
Advise, coach and support managers, teams and employees
Translate HR annual plan into concrete actions for the location
Guide performance and talent management and support development and improvement plans
Manage absenteeism and case management, contribute to occupational health and ergonomics
Coordinate recruitment and maintain contact with agencies
Als WFM Business Partner unterstützt du unsere internationalen Call-Center-Operations bei Workforce Planning, Forecasting, Kapazitätsplanung und Reporting.
Compensation
1.000 € Nesting-Bonus: 500 € im 7. und weitere 500 € im 10. Gehaltszyklus bei entsprechender Betriebszugehörigkeit
Essensgeld von monatlich bis zu 6.670 TL bei 23 Arbeitstagen
Responsibilities
Workforce Planning, Forecasting und Kapazitätsplanung für unsere Call-Center-Operations
Unterstützung bei Personaleinsatzplanung, Scheduling und Reporting
Analyse und Monitoring relevanter WFM-KPIs und Servicelevels
Enge Zusammenarbeit mit Operations und weiteren Teams zur Optimierung von Ressourcen und Effizienz
Ableitung konkreter Handlungsempfehlungen auf Basis von Daten, Forecasts und operativen Anforderungen
Senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team.
Responsibilities
Manage professional teams and departments through delegation of tasks and responsibilities
Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements
Monitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnel
Create and develop budget, policy formation and short-term resource planning
Manage occasionally complex and varied issues with significant departmental impact
Requirements
Bachelor’s degree/University degree or equivalent experience
Account Executive responsible for generating and closing new business opportunities with enterprise and mid-sized international companies, selling Papaya’s global payroll and workforce management platform.
Responsibilities
Generate new business opportunities with a focus on mid and enterprise global organizations and post-IPO companies
Identify and engage key stakeholders and decision-makers within target accounts
Maintain a strong understanding of market trends, client needs, and competitive positioning
Manage the full sales cycle from lead generation to closing
Leverage AI-powered sales and research tools to enhance prospecting, account planning, stakeholder engagement, proposal development and sales execution
Senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team.
Responsibilities
Manage professional teams and departments through delegation of tasks and responsibilities
Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements
Monitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnel
Create and develop budget, policy formation and short-term resource planning
Manage occasionally complex and varied issues with significant departmental impact
Requirements
Bachelor’s degree/University degree or equivalent experience
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