Provide Level 2 onsite IT support, manage assets, and coordinate with remote teams and vendors.
Compensation
Enjoy competitive local-market compensation and benefits.
Responsibilities
Deliver Level 2 onsite support for hardware, software, connectivity, mobile devices, printers, meeting rooms, and workplace technology.
Resolve incidents and service requests through ServiceNow while meeting established service levels and maintaining clear ticket documentation.
Maintain site IT readiness by ensuring end-user devices, meeting room technology, printers, network equipment, and other local technology remain operational.
Execute hands-on activities for Global IT teams, including equipment installation, replacement, troubleshooting, cabling, rack and stack, reboots, and other physical infrastructure activities.
Manage IT assets and inventory, including receiving, deployment, recovery, stock management, audits, and lifecycle activities.
Requirements
Associate Degree, technical diploma, or equivalent technical experience
Provide Level 2 onsite IT support, manage assets, and coordinate with remote teams and vendors.
Compensation
Enjoy competitive local-market compensation and benefits.
Responsibilities
Deliver Level 2 onsite support for hardware, software, connectivity, mobile devices, printers, meeting rooms, and workplace technology.
Resolve incidents and service requests through ServiceNow while meeting established service levels and maintaining clear ticket documentation.
Maintain site IT readiness by ensuring end-user devices, meeting room technology, printers, network equipment, and other local technology remain operational.
Execute hands-on activities for Global IT teams, including equipment installation, replacement, troubleshooting, cabling, rack and stack, reboots, and other physical infrastructure activities.
Manage IT assets and inventory, including receiving, deployment, recovery, stock management, audits, and lifecycle activities.
Entry-level IT Field Technician supporting multiple dealership locations, installing and troubleshooting hardware, software, and network infrastructure.
Responsibilities
Install, configure, and troubleshoot desktop computers, laptops, monitors, printers, and other IT equipment.
Set up workstations and connect devices to company networks.
Assist with installing, testing, and maintaining network cabling and wireless access points.
Troubleshoot basic hardware, software, and connectivity issues.
Install and replace computer components, including memory, hard drives, and peripherals.
Requirements
Technical education, coursework, certifications, or equivalent hands‑on experience
Lead day-to-day on-site IT support across multiple sites, ensuring operational readiness and efficient service delivery.
Compensation
The annual base pay for this position ranges from $112,081.60 - $168,122.40 USD annually. Our positions offer eligibility for various incentives—an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles.
Responsibilities
Lead daily Site IT support operations across 100 Binney, 290 Binney, and 121 Seaport
Provide hands‑on support for standard laptops, desktops, approved mobile devices, printers and other commodity devices
Troubleshoot standard endpoint, connectivity, account‑access, collaboration, and software issues
Act as on‑site hands‑and‑eyes for Network and Infrastructure teams
Coordinate local support for network outages and infrastructure incidents
Requirements
Bachelor’s degree in IT or a related field
Nice to have: AI productivity tools such as Microsoft Copilot, ChatGPT, or Claude
Nice to have: basic scripting or automation skills
Nice to have: intermediate practical experience with AI-enabled productivity or IT support tools
Technician I responsible for on‑site or in‑house servicing, repair, and installation of company equipment.
Responsibilities
Install, preventive and corrective maintenance of equipment including Windows and Linux hardware, video surveillance, radar/LIDAR, network communications, fiber optic/Wi‑Fi, and radio equipment
Complete reports, logs and perform shift‑to‑shift communications
Respond to corrective maintenance requests or alarms
Diagnose and repair hardware, software, and system issues
Restore equipment to operational status
Requirements
High school diploma or GED
Nice to have: familiarity with basic electrical or networking concepts
Lead day-to-day on-site IT support across multiple sites, ensuring operational readiness and efficient service delivery.
Compensation
The annual base pay for this position ranges from $112,081.60 - $168,122.40 USD annually. Our positions offer eligibility for various incentives—an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles.
Responsibilities
Lead daily Site IT support operations across 100 Binney, 290 Binney, and 121 Seaport
Provide hands‑on support for standard laptops, desktops, approved mobile devices, printers and other commodity devices
Troubleshoot standard endpoint, connectivity, account‑access, collaboration, and software issues
Act as on‑site hands and eyes for Network and Infrastructure teams
Coordinate local support for network outages and infrastructure incidents
Provide hands‑on Level 2 IT support at assigned business locations, maintaining site technology and operational readiness, managing IT assets, and supporting employee onboarding and offboarding.
Compensation
Enjoy competitive local-market compensation and benefits.
Responsibilities
Deliver Level 2 onsite support for hardware, software, connectivity, mobile devices, printers, meeting rooms, and workplace technology.
Resolve incidents and service requests through ServiceNow while meeting established service levels and maintaining clear ticket documentation.
Maintain site IT readiness by ensuring end‑user devices, meeting room technology, printers, network equipment, and other local technology remain operational.
Execute hands‑on activities for Global IT teams, including equipment installation, replacement, troubleshooting, cabling, rack and stack, reboots, and other physical infrastructure activities.
Manage IT assets and inventory, including receiving, deployment, recovery, stock management, audits, and lifecycle activities.
The Associate IT Service Desk Technician is responsible for providing support for a wide range of technical issues to enterprise end-users both remotely and face-to-face.
Compensation
$20.2 - $28.83 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
Responsibilities
Serves as the first point of contact for customers by phone, email, or notifications from our service management tool.
Provides initial triage work on customer issues: clearly defines the problem, identifies its seriousness, and determines the appropriate response.
Escalates customer issues to appropriate teams as required to resolve the problem.
Handles customer issues, keeping the customer up-to-date with progress and answering any questions they may have.
Repairs, installs, manages and supports personal computer hardware and peripherals.
Requirements
High school diploma or equivalent
BA/BS degree in Information Technology or a related field
Provide hands‑on Level 2 IT support at assigned business locations, maintaining site technology and operational readiness.
Compensation
Enjoy competitive local-market compensation and benefits.
Responsibilities
Deliver Level 2 onsite support for hardware, software, connectivity, mobile devices, printers, meeting rooms, and workplace technology.
Resolve incidents and service requests through ServiceNow while meeting established service levels and maintaining clear ticket documentation.
Maintain site IT readiness by ensuring end‑user devices, meeting room technology, printers, network equipment, and other local technology remain operational.
Execute hands‑on activities for Global IT teams, including equipment installation, replacement, troubleshooting, cabling, rack and stack, reboots, and other physical infrastructure activities.
Manage IT assets and inventory, including receiving, deployment, recovery, stock management, audits, and lifecycle activities.
IT Service Support ManagerAstraZeneca · Boston, US