Hands-on technical lead responsible for configuring, securing, deploying, administering, and supporting hardware and software for museum ticketing, retail POS, food and beverage systems, and other related operations.
The salary range for this position is $96,900.00 - $102,000.00.
- Proactively monitors and manages the operational integrity of all ticketing and POS systems
- Provides expert-level, hands-on technical support and complex problem resolution for all ticketing, POS, and integrated business systems
- Serves as the primary escalation point for sophisticated technical incidents
- Delivers dedicated, hands-on support to maintain operational continuity during critical periods
- Ensures rigorous adherence to internal information security policies, specifically PCI-DSS
- Bachelor’s degree in Information Technology
- Computer Science
- or related discipline
- Nice to have: Experience in a museum, cultural institution, hospitality, or retail environment
- Nice to have: ITIL certification