Lead and support VP Planning, drive KPI and performance management, optimize processes, develop AI-first operations, coordinate product integration, and manage cross-functional change initiatives.
Compensation
Das Bruttojahresgehalt für diese Position startet ab 75.000,00 €*
Responsibilities
Sparringspartner:in mit Überblick über Initiativen, KPIs und Entscheidungen
Verantwortung für das KPI-System; Erstellung von Dashboards (Salesforce, Looker, Google Sheets)
Lead and motivate global identity operations teams to deliver on KPIs, improve quality, and drive automation and AI initiatives.
Compensation
For Phoenix, AZ-based roles: The base salary range for this role is USD $130,000 per year - USD $144,000 per year.
Responsibilities
Lead and motivate teams to deliver on KPIs within a time-sensitive, high-volume, and dynamic environment
Uphold top-quality identity operations through measurement of queue SLA, backlog, decision accuracy, fraud and reversal rates, and adherence to a rigorous quality assurance framework
Identify opportunities within queue, quality, and appeals data and create strategies to improve outcomes and reduce cost over time
Develop direct reports into high-performing people and process managers through coaching, calibration, and clear career pathways
Leverage data and work with cross-functional business partners to determine areas of opportunity and design continuous improvement and automation strategies
Requirements
Bachelor's degree or equivalent work experience
Nice to have: 8+ years of professional experience in operations, risk, compliance, fraud, trust & safety
Nice to have: 4+ years of experience managing managers and leading large teams
Nice to have: Experience in identity verification, fraud operations, or regulatory compliance
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