- San Francisco, California, United States
- Hybrid
- Full-time · Senior
- $75K–$90K per year
- 3–5 years
Provide hybrid technical support for managed service clients across the Bay area, resolving escalated issues and maintaining client relationships.
Compensation
Pay range for this role: $75,000 to $90,000 per year, based on experience.
Responsibilities
- Receive and resolve escalated tickets from Specialist I
- Assess issues to determine remote or onsite resolution
- Travel to client sites across the Bay area to deploy technology and resolve issues
- Diagnose and resolve infrastructure-level problems including M365, networking, and macOS
- Support generative AI platforms such as Copilot, Gemini, ChatGPT, and Claude
Requirements
- Nice to have: CompTIA Network+
- Nice to have: CompTIA Security+
- Nice to have: Microsoft 365 Administrator (MS-102)
- Nice to have: experience with multi-client MSP environments