Manage a portfolio of MSP partners, driving adoption, expansion, and retention of Todyl’s cybersecurity platform.
Compensation
Salary range for this position is $80,000 to $85,000. The actual annual salary for this role will depend on each candidate's experience, qualifications, and location of work, with most new hires placed near the midpoint of the posted range to ensure fairness and consistency across our team. This role also includes variable compensation tied to the retention and expansion outcomes listed above.
Responsibilities
Own a portfolio of MSP partners
Lead partner interactions with value-add approach
Identify gaps and create Customer Success Qualified Leads
Act as technical advisor on product stack
Stay current on compliance frameworks
Requirements
Bachelor's degree in an appropriate field of study or equivalent work experience
Nice to have: Experience with RMM, PSA, backup tools
Nice to have: Knowledge of CIS, NIST, CMMC, HIPAA, PCI
Provide Tier III technical support for Todyl’s security platform, diagnosing and resolving complex networking, security, endpoint, and cloud issues for customers and internal teams.
Locations (3)
Atlanta, Georgia, United States
Denver, Colorado, United States
Augusta, Georgia, United States
Compensation
The anticipated base salary range for this position is $100,000-130,000 annually, with final compensation determined based on experience, skills, qualifications, and other job-related factors.
Responsibilities
Own complex support requests from triage through resolution, including customer communication, internal coordination, and follow-through.
Troubleshoot advanced networking, security, endpoint, and cloud issues across customer environments.
Assist customers and partners with platform usage, deployments, configuration conflicts, and product-related issues.
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Senior technical escalation point within an Australian MSP environment, resolving complex incidents, troubleshooting infrastructure, cloud, security, systems, networks, and applications, and mentoring L1/L2 engineers.
Responsibilities
Resolve complex incidents and service requests escalated from L2
Act as the final internal technical escalation point before vendor escalation
Troubleshoot infrastructure, cloud, security, systems, networks, and applications
Own high-risk and high-impact technical incidents through resolution
Perform root cause analysis (RCA) for recurring and complex incidents
Manage and troubleshoot virtualized infrastructure, administer Microsoft 365 and Azure environments, support networking, and lead infrastructure projects for a managed IT services provider.
Locations (3)
Toronto, Ontario, Canada
Vaughan, Ontario, Canada
Richmond Hill, Ontario, Canada
Compensation
Base Salary: $90,000 - $120,000
Responsibilities
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Administer and support Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, and user/license management
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Responsibilities
Presales technical leadership
Partner with account executives to run discovery, identify client needs, and propose right networking and security solutions
Deliver technical presentations, live demos, site surveys, and proof-of-concept engagements
Respond to RFPs and RFIs with accurate solution designs, bills of materials, and technical documentation
Handle technical objections and position DataVizion's solutions against competitors
Requirements
Computer Science
Information Systems
Engineering
Nice to have: Aruba Certified Design Expert (ACDX)
Nice to have: Aruba Certified Mobility Professional (ACMP)
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