- Remote, India +2 more
- Remote
- 4+ years
Responsible for ensuring the successful resolution of Cornerstone’s most critical customer issues by owning escalated cases end-to-end and driving accountability across internal teams.
Locations (3)
- Hyderabad, Telangana, India
- Mumbai, Maharashtra, India
- Pune, Maharashtra, India
Responsibilities
- Own escalated defect cases end-to-end, serving as the single point of contact for customers and ensuring consistent, proactive communication until resolution is confirmed.
- Assess, prioritize, and consolidate defect escalations based on business impact, revenue risk, and customer experience.
- Partner closely with Engineering, Product, and cross-functional teams to drive resolution, remove blockers, and ensure every escalation has an assigned owner and expected fix date.