Provide premium-level technical support for HPE Aruba ClearPass, AirWave, WLAN products and Central On-Prem, troubleshooting complex network security issues and ensuring high availability and performance of HPE Aruba solutions.
- Provide premium-level technical support for HPE Aruba ClearPass, AirWave, WLAN products and Central On-Prem
- Troubleshoot and resolve complex authentication, authorization, and accounting (AAA), RADIUS, TACACS+, enterprise wireless WLAN product issues and 802.1X issues in HPE Aruba ClearPass
- Support HPE Aruba AirWave for network monitoring, performance tuning, and troubleshooting
- Provide expertise on HPE Aruba Central On-Prem, managing configurations, troubleshooting device connectivity, and optimizing network performance
- Work closely with enterprise customers, partners, and internal teams to resolve critical issues and provide timely support
- Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent
- Nice to have: Aruba Certified ClearPass Professional (ACCP)
- Nice to have: Aruba Certified Mobility Professional (ACMP)
- Nice to have: Aruba Certified Network Security Expert (ACNX)
- Nice to have: Aruba Certified Switching Professional (ACSP)
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Senior Premium Network Support Engineer – ClearPass & WirelessHPE · Heredia, Costa Rica