Lead the daily operations of the growing Remote Monitoring Center (RMC) in Dothan, Alabama, shaping the future of DSI's nationwide remote video monitoring and security technology services.
Compensation
Pay Rate: $65,000 - $75,000
Responsibilities
Lead, coach, develop, and motivate Monitoring Center personnel
Recruit, hire, onboard, and train team members
Maintain staffing levels to support uninterrupted 24/7 operations
Oversee all aspects of Remote Monitoring Center operations
Ensure compliance with standard operating procedures and customer response protocols
Requirements
Nice to have: Immix monitoring automation platform
Monitor alarm systems, CCTV systems, communications networks, and emergency notification systems while serving as a critical communications link between security personnel, public safety agencies, and facility personnel.
Responsibilities
Monitor CCTV, intrusion detection, fire alarm, duress alarm, and early warning systems
Receive, evaluate, and dispatch emergency and non-emergency calls for assistance
Answer and process calls from employees, visitors, security personnel, law enforcement agencies, and the public
Maintain effective communication with security personnel, supervisors, and emergency responders
Relay critical information accurately and promptly to appropriate personnel
Requirements
High School Diploma or GED
Nice to have: Experience in dispatch, communications center, alarm monitoring, or emergency operations environment
Nice to have: Experience supporting security, law enforcement, military, fire service, or emergency response organizations
Nice to have: Experience monitoring CCTV systems, alarm systems, or security technologies
Nice to have: Experience utilizing computer-aided dispatch or emergency communications systems
Responsible for protecting personnel, facilities, technology, and controlled information through access control, visitor management, credentialing, and security operations.
Responsibilities
Serve as the primary access control authority for employees, visitors, contractors, and vendors entering Castelion facilities.
Process visitors, validate access authorizations, coordinate host notifications, and ensure compliance with export control and company security requirements.
Produce, issue, maintain, and account for employee, contractor, and visitor credentials and badge media.
Monitor access control, CCTV, intrusion detection, and alarm systems and appropriately document and escalat[e] security incidents.
Maintain visitor, credential, and security records while supporting audits, compliance activities, and physical security program requirements.
The Card Production Security Operator maintains continuous security oversight of the Card Production Facility by monitoring video surveillance, access control, alarm systems, visitor activity, and other security-related events.
Compensation
$21 per Hour; 10% Shift Differential for specific shifts
Responsibilities
Monitor video surveillance systems covering the Card Production Facility and HSAs.
Monitor intrusion, duress, access control, and other security alarms and alerts.
Identify suspicious activity, unauthorized access attempts, policy violations, and other security concerns.
Review and preserve video, alarm, and access-control records when required for an incident, investigation, or authorized review.
Maintain continuous situational awareness and promptly escalate security concerns in accordance with established procedures.
Requirements
High school diploma or equivalent
Nice to have: Previous security operations center experience
The MARC Technician will be responsible for the continuous remote monitoring of site conditions and triaging incoming alarms and incident alerts to establish a standardized response to critical issues across the portfolio.
Responsibilities
Assist in the strategic direction for operational monitoring, incident response, and communication processes.
Ensure all safety procedures are followed and assist in the development of training programs to increase team capabilities.
Be part of a 24/7/365 team responsible for monitoring site conditions and supporting incident response and management.
Support the operational aspects of the incident management process in a way that protects, maintains, and improves the value of the data center portfolio.
Assist in site incident investigations by utilizing structured problem-solving methodologies to identify root causes of failures.
Requirements
High School diploma required
Bachelor's degree in Electrical Engineering, Mechanical Engineering, Operations Management, Communications, or a related field preferred
The GSOC Operator serves and safeguards clients across various industries by monitoring incidents and assisting personnel with concerns related to safety and security for corporate locations globally using tools like access control, alarm monitoring, and business intelligence sources.
Compensation
Pay: $45.00 / hour
Responsibilities
Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
Respond to incidents and critical situations in a calm, problem solving manner
Investigate alarms and respond by sending security patrol, or alerting Fire services or Police as needed
Assist company employees in all concerns that pertain to safety and security
Monitor travel safety and security of company’s employees
Requirements
High school diploma or equivalent
Nice to have: 5+ years prior experience in a high-performing GSOC or specialized protective environment
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