As Patient Engagement Manager, you'll bring our patient engagement strategy to life by delivering patient support programmes and pathways across a range of immunology indications.
Responsibilities
Deliver day-to-day patient support programmes and pathways, making sure patients get the right help when starting treatment, after a prescription and throughout their care
Work closely with colleagues across brand, medical, access and other teams to keep every patient touchpoint running smoothly
Manage relationships with homecare providers, agencies and other partners, making sure service is high quality, efficient and meets agreed standards
Track and report on how patient support is performing, and share what you learn about patient experience and trends so teams can make better decisions
Create and roll out clear, helpful materials that guide patients before and after they start treatment, using collaborative and flexible ways of working
Requirements
Degree in life sciences, healthcare, business or a related field
Lead regional contact centre digital transformation initiatives, integrating AI and omni‑channel platforms to improve customer experience and operational efficiency.
Responsibilities
Manage contact centre digital transformation projects and ensure business and customer objectives are met
Establish and lead a team to manage Agentic Agents (Voice & Chat) and ensure they meet operating metrics
Support implementation of omni‑channel platforms (voice, chat, email, social, messaging apps) and self‑service customer journeys
Analyze contact centre processes, workflows and customer journeys to identify pain points and improvement opportunities
Integrate agentic AI bots into the omni‑channel environment to augment human agents and improve resolution speed
Manage a portfolio of casualty claims, ensuring timely, fair, and cost-effective resolution while maintaining technical excellence and regulatory compliance.
Responsibilities
Independently manage complex and high-severity casualty claims from initial notification through to final settlement
Conduct thorough investigations into claims, including policy coverage analysis, liability assessment, and quantum evaluation
Maintain accurate and timely claims reserves, and manage associated expenses by coordinating with appointed vendors
Provide strategic direction to Defence or Monitoring Counsel throughout litigation
Proactively review outstanding claims to ensure timely progression and resolution
A Senior Plan Specialist responsible for processing and overseeing complex share transfer activity across global markets while supporting day-to-day coordination of the team.
Responsibilities
Processing and overseeing complex transfer transactions across multiple global markets
Acting as a senior point of contact for client, stakeholder and colleague queries
Supporting workload prioritisation and helping the team achieve service targets
Leading meetings, participating in client calls and building strong stakeholder relationships
Coaching and supporting colleagues through knowledge sharing and day-to-day guidance
Requirements
Nice to have: knowledge of global stock markets
Nice to have: experience working across international market requirements
Provide technical assistance for design, development, and construction of transmission line infrastructure.
Responsibilities
Assist with collecting, compiling, and analyzing data from the physical work site, surveys, blueprints, GIS data, subsurface utility information, maps, geotechnical data, and other matrices for project development, design, and construction.
Assist with performing basic professional civil engineering work relating to conducting research and inspections of proposed and existing site conditions, resources, building, infrastructure, and transportation channels.
Perform routine engineering functions and provide entry-level technical assistance on various design requirements, operating strategies to account for the safety and functionality of end-users, systems, and infrastructure.
Assist with verifying the characteristics of a site and providing basic technical assistance on various engineering, design, and construction issues.
Generate complete, accurate, and concise documentation using electronic systems, drawings, and field/work site notebook/logs.
Requirements
Bachelor’s Degree in Civil Engineering, Mechanical Engineering, Architectural Engineering or closely related discipline
Support the management and continuous improvement of engineering applications and digital platforms, including CAD/CAx, collaboration and knowledge-management solutions.
Compensation
attractive salary between €1.050-2.385 gross per month
Responsibilities
Support initiatives around engineering digitalization, for example digital engineering workflows, reality capture, engineering information and improved access to technical knowledge
Analyse application usage, licence consumption and operational data using tools such as Excel and Power BI and help translate the results into actionable insights
Support the creation and maintenance of digital knowledge resources, including SharePoint content, user guidance, FAQs, standards and training material
Help structure and document processes, requirements and use cases together with Engineering, IT and other stakeholders
Support the preparation and coordination of software rollouts, pilots and user adoption activities
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