- Remote, United Kingdom
- Remote
- Full-time · Entry
The Technical Support Engineer I is an individual contributor on the Rhapsody Support Team, providing exceptional technical support to customers, resolving product issues, and ensuring a positive user experience.
Responsibilities
- Respond to customer inquiries via phone and email
- Troubleshoot and resolve software issues
- Document customer interactions in Salesforce Service Cloud
- Collaborate with senior engineers and other departments
- Install and configure Rhapsody software for clients
Requirements
- 4-year college degree in computer science, information systems, healthcare or related field, or comparable work experience
- Nice to have: Basic networking concepts
- Nice to have: Troubleshooting TCP/IP handshakes and headers
- Nice to have: Cryptography/encryption
- Nice to have: Web services