Liaison between patients and clinical staff, managing scheduling, coordination, and administrative tasks for appointments and payments.
Responsibilities
Schedules and coordinates appointments, including surgical procedures, pre/post‑op care, imaging, and care across departments and specialties.
Manages waitlists, opens appointment slots, and adjusts appointment capacity to enhance scheduling across multiple locations and clinics.
Confirms appointments and provides pre‑procedure instructions to patients.
Tracks, requests, and validates patient records from outside organizations to ensure completeness and timeliness before appointments.
Serves as the primary liaison between patients, physicians, and clinical staff during appointments, addressing inquiries and facilitating communication.
Provides patient-centered access to services at St. Peter’s Health Medical Group clinics and Regional Medical Center, managing registration, scheduling, insurance verification, referrals, authorizations, and payments.
Responsibilities
Delivers excellent customer service while managing patient registration
Schedules appointments
Verifies insurance
Handles referrals and authorizations
Processes applicable payments
Requirements
High School Diploma
GED
HiSET GED
Nice to have: 1-2 years of hospital admissions or provider office experience
Nice to have: customer service or scheduling experience in a healthcare setting
Admit all patients in a timely and accurate manner
Ensure all current information has been documented, signatures received, insurance verified, authorizations received and deductibles or co-pays requested
Ensure wrist bands are put on the proper patients, advance directives given, and patients receive answers to any questions or concerns
Serve as backup for the phone operator as needed
Assist with in-patient patient admissions, including OB, as needed
Lead the patient-facing front desk team in a premier cardiovascular care practice, ensuring smooth operations, excellent patient service, and compliance with HIPAA regulations.
Responsibilities
Supervise and support front desk staff, ensuring smooth daily operations and excellent patient service
Oversee patient check-in and check-out processes, scheduling, and appointment management
Train, mentor, and evaluate front desk team members to maintain high performance standards
Manage patient registration, insurance verification, and co-pay collection
Coordinate with clinical and billing staff to ensure seamless patient flow
Requirements
Nice to have: Prior supervisory or lead experience in a clinical or medical office setting
Obtains benefits and authorizations for surgical procedures, diagnostic testing, medications, outgoing referrals, and other services as part of daily operations.
Responsibilities
Collaborates with physicians and provider office staff in ascertaining the appropriate authorization based on medical necessity and the treatment plan provided.
Performs a medical necessity check to determine if procedure and diagnosis support medical necessity.
Ensures authorizations are obtained in accordance to network policy.
Communicates with insurance companies to obtain insurance verification, benefits and precertification for approval.
Verifies additional clinical information and insurance authorizations/referrals.
Degrees:
High School,Cert,GED,Trn,Exper.
Additional Qualifications:
Associates Degree preferred.
Complete and pass the Patient Access training course.
Ability to work in a fast-paced public health setting or Revenue Cycle setting with demonstrated experience in payment collection, such as billing, sales, and collection/Customer Service.
In lieu of degree and/or experience, a highly motivated individual that has the ability to satisfactorily demonstrate and/or role play required skills in a professional manner with a clear and convincing ability to excel in the role.
Ability to perform basic mathematical calculations.
Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills .
Ability to multitask and have an agile mindset.
Desired: Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc.
Understanding of insurance contracts, collections, authorizations and pre-certifications, Microsoft Office products, and EMR applications, etc.
Knowledge of medical terminology.
Bilingual English, Spanish/Creole preferred.
Minimum Required Experience:
Less than 1 year
EOE, including disability/vets
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