Delivery Manager | ITSM
deloitte · Posted Nov 3, 2026
- Bengaluru, Karnataka, India
- Full-time · Manager
- 12+ years
Manage end-to-end delivery of IT Infrastructure Managed Services across Server, Network, Cloud, EUC, Data Centre and related technology towers.
Responsibilities
- Manage end-to-end delivery of IT Infrastructure Managed Services across Server, Network, Cloud, EUC, Data Centre and related technology towers.
- Lead and manage L1/L2/L3 technical teams, including shift-based and 24x7 operations.
- Own Service Delivery, SLA/KPI performance, operational governance and continual improvement.
- Lead Major Incident Management (MIM) and coordinate technical teams during P1/P2 incidents.
- Drive Incident, Problem, Change and Request Management in line with ITIL practices.
Requirements
- Nice to have: ITIL certification