The Assistant Branch Manager serves as the Branch Manager’s partner in driving all branch performance metrics including sales growth, member satisfaction, operational excellence, and regulatory compliance.
Responsibilities
Coach employees to improve sales and service performance by identifying growth opportunities and providing targeted support based on experience level
Mentor Senior ES team members for advancement opportunities while implementing structured onboarding for new hires
Monitor and coach to key performance metrics, including Individual Productivity Standards, member surveys, and organizational targets
Foster a motivating, performance-driven environment that supports continuous learning and career development
Implement and reinforce established member service standards while driving sales performance through business development initiatives
A key member of the Retail banking team, responsible for delivering exceptional customer service, driving branch performance, and supporting branch leadership in managing daily operations.
Responsibilities
Support the Branch Manager in the daily operations of a Retail Banking branch, contributing to operational excellence and overseeing all functions run smoothly and cohesively.
Oversee staffing levels, scheduling, and branch workflow to maintain optimal coverage.
Provide hands-on coaching to staff on effectively conducting all operational tasks, adherence to compliance and regulatory requirements, and delivering high-quality service.
Support branch leadership in driving initiatives to maximize sales, enhance customer satisfaction, and reduce operational losses.
Assist in managing branch cash operations, including cash handling, balancing, and conducting branch audits.
Personal Bankers are responsible for providing products and services to enhance customer relationships, educating them on financial needs, and recommending products through in-person interactions and outbound calling.
Compensation
Salary Range: $37,440 - $52,800
Responsibilities
Open new accounts
Submit loan applications
Comply with Bank policies, procedures, and regulatory banking requirements
The full-time Customer Service Representative (Teller) plays a crucial role in ensuring a positive banking experience for our clients in our Bishop branch location. This position is responsible for handling customer transactions efficiently and accurately, while also providing exceptional service.
Compensation
Salary Range: $19.23- $26.44 per hour (good-faith estimate upon hire)
Responsibilities
Process customer transactions, including deposits, withdrawals, and loan payments with accuracy and efficiency.
Provide information about bank products and services, assisting customers in making informed decisions.
Address customer inquiries and resolve issues in a timely and professional manner.
Maintain compliance with banking regulations and internal policies to ensure the security of customer information.
Collaborate with team members to achieve branch goals and enhance the overall customer experience.
Requirements
High school diploma or equivalent
Nice to have: Experience in banking or financial services industry
Nice to have: Familiarity with banking software and technology
The Lockbox Processor is responsible for the processing and reporting of receivables for commercial/municipal Lockbox clients and Bank customer internal loan payments.
Compensation
The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.
Responsibilities
Processes and keys Lockbox client receivables deposits and customer internal loan payments utilizing Lockbox software.
Prepares remittance and correspondence related to processed receivables and distributes to Lockbox clients daily.
Generates and reviews monthly reports. Escalate any discrepancies to the Senior Lockbox Processor
Demonstrates the standards and principles of the Five Star Bank Experience in every interaction with internal and external customers and associates.
Incorporates the high-performance behaviors of teamwork, leading by example and service in every facet of work.
The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management.
Responsibilities
Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
Knows and understand the products and services offered by the Bank.
Able to identify customer needs and expectations by listening for clues.
Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
Presents a neat and professional personal appearance, in accordance with bank policy.
Support residential and consumer loan servicing by processing payments and payoffs, assisting with escrow, tax payments, insurance claims, loan modifications, and mortgage cancellations, while maintaining accurate loan records and providing responsive client service.
Compensation
$23.00 - $28.20 an hour | $45,000 - $55,00 Annually
Responsibilities
Assist with Quality Control loan servicing reviews
Assist with Loan Modifications
Process mortgage cancellations through CSC software & update corresponding spreadsheets/folders
Process/Organize Insurance Claims & Checks
Assist in the set-up of all auto-payments (TMS) and perform auto-pay maintenance
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