- Heredia, Heredia, Costa Rica
- Hybrid
- 4–6 years
Provide high-quality technical assistance for Juniper Networks' Switching products, including hardware and software support, troubleshooting, and customer escalation management.
Responsibilities
- Deliver technical assistance via telephone and electronic communication
- Provide hardware and software support, configuration assistance, and troubleshooting
- Document and reproduce customer problems and coordinate fixes
- Manage critical customer accounts and escalation requests
- Troubleshoot hardware and software issues, replicate customer environment
Requirements
- Requires B.S. and/or higher-level degree in Computer Science, Telecommunications, or equivalent work experience
- Nice to have: AI/ML experience