Experienced Technology leader with mastery over the whole tech ecosystem - customer-facing Digital Systems, internal Business Systems, and IT.
Locations (2)
Wrington, Bristol, United Kingdom
Bristol, Bristol, United Kingdom
Compensation
Fixed Term Contract to cover maternity leave
Responsibilities
Own technical architecture decisions across the ecosystem, ensuring scalability, security and performance
Enable transformation across the whole Tech ecosystem
Build an integrated infrastructure across our consumer-facing channels to deliver a seamless customer experience across our digital eco-system
Management of our in-house ecommerce tech stack, and ongoing optimisation to bring the vision of Revivo and V-health to life
Own and evolve our Business Systems (built around Netsuite ERP), including their integration into the broader tech stack via middleware and APIs such as Boomi
Support customers using Final Draft software and related products.
Compensation
The compensation range for this position is: $20.00 - $27.00 per hour.
Responsibilities
Respond to and resolve customer tickets and live chats in Zendesk for Final Draft 13, 12, and 11 desktop software (Mac and Windows), the Final Draft Go apps for iOS and Android, and the Final Draft Cloud SaaS app, aiming to resolve on first contact
Gather information about problematic or unexpected program behavior, identify the cause, and provide a solution or hands‑on guidance
Troubleshoot software, file, account, licensing, and operating system issues affecting Final Draft, including sign‑in, activation, and collaboration sessions
Support enterprise and education license holders and industry professionals with instruction on use, best practices, and production workflows
Collect reproduction steps and troubleshooting data, and elevate defects to Engineering through Jira with clear priority and customer impact
The compensation range for this position is: $20.00 - $27.00 per hour.
Responsibilities
Respond to and resolve customer tickets and live chats in Zendesk for Final Draft 13, 12, and 11 desktop software (Mac and Windows), the Final Draft Go apps for iOS and Android, and the Final Draft Cloud SaaS app, aiming to resolve on first contact
Gather information about problematic or unexpected program behavior, identify the cause, and provide a solution or hands‑on guidance
Troubleshoot software, file, account, licensing, and operating system issues affecting Final Draft, including sign‑in, activation, and collaboration sessions
Support enterprise and education license holders and industry professionals with instruction on use, best practices, and production workflows
Collect reproduction steps and troubleshooting data, and escalate defects to Engineering through Jira with clear priority and customer impact
Hands‑on Software Engineer responsible for building, testing, and maintaining software across the iQuest platform, e‑commerce website, integrations, ERP, and data reporting systems.
Responsibilities
Build features and fix bugs in C# / .NET, SQL and JavaScript
Find root causes using code, logs and data, and fix problems properly
Review pull requests from our team and development partners, and set technical standards
Write tests for changes and keep build and deployment pipelines green
Work in the cloud: Azure, containers and Kubernetes, CI/CD
The Loyalty Consultant is an advisory role focused on shaping, rethinking, or growing customer loyalty programs, including building loyalty concepts, reviewing performance, and supporting implementation projects.
Responsibilities
Lead loyalty concept workshops with new customers to understand business goals, customers, and challenges
Design the loyalty concept: program objectives, member value proposition, earning and burning mechanics, tiers, rewards, benefits and member journeys
Close gaps in concepts for discovery and implementation
Review performance and design of existing customers’ loyalty programs
Recommend practical changes such as new mechanics, tier, and benefit adjustments
Requirements
Nice to have: loyalty management platform experience
Hands-on, highly analytical Performance Marketing Manager to lead paid search, paid social, and Amazon advertising. This role owns strategy, execution, optimization, forecasting, and budget management, connecting media performance to revenue, profitability, inventory, and promotional goals.
Responsibilities
Lead paid-media execution: Build, manage, and optimize campaigns across paid search, paid social, and Amazon, balancing customer acquisition, revenue growth, and profitability.
Own product feeds: Manage feed health, product segmentation, pricing, availability, attributes, and catalog accuracy. Diagnose disapprovals and data discrepancies, resolve underlying issues, and verify corrections.
Turn analysis into action: Reconcile platform reporting with ecommerce data, identify performance drivers, and deliver clear recommendations beyond surface-level metrics.
Build forecasts and control budgets: Develop spend, revenue, and profitability projections with clear assumptions. Maintain accurate pacing, proactively flag risks, and obtain approval before exceeding or reallocating controlled budgets.
Execute holiday and promotional campaigns: Lead media planning, launch readiness, monitoring, and optimization for Black Friday, Cyber Monday, and other major selling periods.
The Customer Service Specialist is responsible for providing exceptional customer service for DTLR customers, acting as the front-line resource over phone, email, and live chat, and supporting marketing, operations, and fulfillment processes.
Responsibilities
Provide stellar customer experience via phone, email, and live chat
You’ll be at the forefront of ecommerce growth at a major label and working closely with labels, managers, and artists.
Responsibilities
Be responsible for developing and actioning DTC online merchandising initiatives for artist and label brands
Work with graphic designers to develop all assets for comprehensive, holistic ecommerce launches, from store graphics to email banners to social assets
Support the ideation and development of ecommerce products for each artist-specific store on your roster, based on artist cycles, tent‑pole events, seasonality, holiday, and anniversary opportunities
Compile sales reporting and forecasting monthly or as needed for client and internal needs
Manage ecommerce product launches (music and merch) from conception to product page development and through order placement, in coordination with operations and customer service teams
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