Consultant responsible for integrating and optimizing SAP Finance systems, collaborating with architects, product owners, and business units to deliver scalable solutions.
Responsibilities
Collaborate with architects and product owners to refine technical specifications
Integrate and optimize IT systems for seamless operations
Troubleshoot and resolve software issues in a timely manner and participate in CAB or change reviews
Evaluate feasibility and impact of proposed solutions and define operational acceptance criteria for new services
Foster trust and collaboration between IT and business units
A Business Expert in Planning responsible for strengthening and developing planning processes across Stores and OMNI, ensuring principles and ways of working are defined and adopted across the organization.
Responsibilities
Acting as Business Expert for planning processes within Store and OMNI operations
Owning and continuously improving planning methodologies, business processes and ways of working
Translating sales, pieces and visitor plans into workload and capacity perspectives
Supporting consistent and correct use of planning tools and processes across markets
Collecting and documenting business requirements and improvement opportunities
Providing specialist support in handling activities relating to global and country product teams in completing regulatory, governance and policy framework reviews including identification and assessment of business risks.
Responsibilities
Provide specialist support in handling activities relating to global and country product teams in completing regulatory, governance and policy framework reviews including identification and assessment of business risks
Ensuring compliance to applicable policies, procedures relevant to the Global Trade Solutions product area and domain responsibilities through on-going reviews and assurance process
Support Global Trade Solutions Product Owners in assisting them with maintenance of product offerings by meeting compliance and risk requirements in liaison with global and country risk stewards and product managers
Develop a robust and efficient control environment across Global Trade Solutions product organisation to ensure good operational, financial management and compliance to HSBC policy and procedures
Perform root cause analysis to identify trends, anomalies, and opportunities for operational improvements and increasing efficiencies
Requirements
Undergraduate or post-graduate qualification in related fields
Nice to have: Project implementation
Nice to have: Business analyst role
Nice to have: Global Trade Solutions product knowledge
Nice to have: Global Trade Solutions product risks
This role is part of a centralized group of supervising principals responsible for ensuring representative activities align to firm and regulatory expectations.
Compensation
Base Pay Range: $59,100/yr - $76,400/yr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
Responsibilities
Review and accept on behalf of the firm recommendations made to clients and / or review written correspondence and electronic communications to / from associated persons of the broker-dealer.
Proactively engage business partners across the organization to resolve or elevate issues.
Develop and maintain strong working relationships within the team and the business line stakeholders.
Pay Rate: $50 to $60/hr.
Required Skills
7+ years of experience in Technical Program, Project, or Product Management
Strong experience with eCommerce and/or Contact Center platforms.
Proven ability to manage complex, cross-functional technology initiatives and influence senior stakeholders.
Strong understanding of business processes, system integrations, upstream/downstream dependencies, and technical architecture.
Experience working as the bridge between business and engineering/technology teams.
Experience with Agile and Waterfall delivery methodologies.
Bachelor’s degree in a technical field, or 11+ years of directly relevant experience.
Experience with SAP S/4HANA, Order-to-Cash, Genesys, payments/financing, order management, telephony/chat, or workforce management platforms.
Exposure to AI applications within Contact Center environments.
Experience delivering programs within a global organization.
PMP or Certified ScrumMaster (CSM) certification
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