The Patient Service Representative serves as the primary point of contact for patients in a busy outpatient medical setting, focusing on front-desk and phone support, appointment coordination, and insurance verification.
Compensation
The pay range for this position is $25.00 - $25.00/hr.
Responsibilities
Serve as the primary point of contact for patient relations both in person and by phone
Greet patients upon arrival, assist with questions or concerns, and escalate issues when necessary
Check patients in and out, collect co-payments, issue receipts, and reconcile payments
Verify patient demographics and insurance information in CS-Link/Epic and update records
Schedule patient appointments and complete registration tasks
As a member of the patient care team, the Medical Assistant is responsible for positive patient relations, accurate telephone communication, verification of patient information by interviewing patient and confirming purpose of visit. The Medical Assistant is also responsible to prepare the patients for examination by performing preliminary physical tests, taking blood pressure, weight, and temperature, and reporting patient history summary.
Responsibilities
Checks in and outpatients, take appropriate vital signs, review current medications and record in medical record.
Schedules appointments, completes patient registration, collects copayments/give receipts/ payments; verifies that patient and insurance information is accurate in CS-Link before appointments, processing payments, or updating patient records.
Coordinates, or serve as liaison, for and (based on scope of practice) support activities including facilities management, patient billing, utilization management, quality management, risk management, resources, and payroll.
Coordinates communication between patients, family members, medical staff, administrative staff, insurance plans, and other departments.
Manages patient care flow and assist with monitoring CS-Link message pools and standard work. Collaborates with management to develop and implement new protocols or procedures that improve efficiency and patient outcomes.
Requirements
High School Diploma/GED
Vocational/Technical Diploma- Medical Assistant Certificate from an accredited educational program
The Medical Assistant is responsible for positive patient relations, accurate telephone communication, verification of patient information by interviewing patient and confirming purpose of visit, and preparing patients for examination.
Responsibilities
Greets patients, take appropriate vital signs, review current medications and record in medical record
Assists with tracking and monitoring department specific data
Explains policies, procedures, or services to patients using clinical or administrative knowledge, based on scope of practice
Manages patient care flow and assist with monitoring CS-Link message pools and standard work
Sets up exam room/procedure rooms appropriately based on patient visit needs
Requirements
High School Diploma/GED
Diploma in Medical Assisting from an accredited educational program
Medical Assistant Certification from Board approved Medical Assistant Organization
Nice to have: 2 years Experience working as a Medical Assistant in an outpatient clinical/medical office setting
Responsible for positive patient relations, telephone communication, appointment scheduling, registration, and payment collection within the Cedars Sinai Medical Network.
Responsibilities
Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team
Greets patients and assist with resolving patient issues or raising patients issues
Check-in and out patients and collect co-payments/give receipts/reconcile payments
Verifies that patient demographic and insurance data are accurate in CS-Link
Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service
Requirements
High school diploma or GED
Nice to have: Two years experience in an outpatient medical office
The Patient Service Representative serves as the primary point of contact for patients in a fast-paced outpatient and urgent care environment, focusing on delivering exceptional front-desk and phone-based service, accurate registration, scheduling, and insurance processing.
Locations (4)
Culver City, California, United States
Beverly Hills, California, United States
Playa Vista, California, United States
Los Angeles, California, United States
Compensation
$25.00 - $25.00/hr
Responsibilities
Serve as the primary point of contact for patient relations both in person and over the phone, providing courteous and professional service at all times.
Lead Epic Cadence Analyst (Patient Access) - Remote
The Lead Epic Cadence Analyst is responsible for overseeing and leading patient access implementation, leading team members in the planning, structuring, and monitoring of projects and work assignments, and providing deep subject matter build expertise in the Cadence application/systems.
The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients.
Responsibilities
Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
Greets patients and assist with resolving patient issues or raising patients issues.
Check-in and out patients and collect co-payments/give receipts/reconcile payments.
Verifies that patient demographic and insurance data are accurate in CS-Link.
Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
Requirements
High school diploma
GED
Nice to have: outpatient medical office experience
The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients.
Responsibilities
Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
Greets patients and assist with resolving patient issues or raising patients issues.
Check-in and out patients and collect co-payments/give receipts/reconcile payments.
Verifies that patient demographic and insurance data are accurate in CS-Link.
Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
Requirements
High school diploma or GED
Nice to have: outpatient medical office experience
Overseeing and leading patient access implementation
Leading team members in the planning, structuring, and monitoring of projects and work assignments
Providing deep subject matter build expertise in the Cadence application/systems
Ensuring cross-functional integration of projects and assignments
Acts as a team lead to supervising the work of others, assigning or allocating work to team, and ensuring tasks are completed according to deadlines and quality standards
Requirements
High School Diploma/GED required
Bachelor's degree in Computer Science, Information Technology, Healthcare, or related field (preferred)
Nice to have: 2nd Epic Certification or Badge in Referrals, Decision Trees, and/or RTE
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