The Billing Operations Specialist sits at the intersection of Sales, Customer Success, Finance, and Engineering – responsible for the full billing lifecycle of enterprise accounts, from provisioning a new customer to cleanly closing out a churned account.
Locations (2)
United States
Europe
Responsibilities
Translate closed-won deals from Salesforce into correctly configured subscriptions in billing platforms like Stripe
Own the reconciliation between executed order forms and what's been requested for provisioning
Partner with Engineering to identify automation opportunities and build guardrails
Process mid-cycle changes and manage renewal mechanics (upgrades, downgrades, seat changes, plan switches)
Handle offboarding cleanly: close subscriptions, issue invoices/credits, ensure no residual billing
Lead and scale the revenue operations function across sales, marketing, customer success, finance, and partnerships, building and optimizing the RevTech stack, data strategy, and AI-driven processes.
Responsibilities
Build and optimize the operational, data, and technology foundation across the go-to-market organization
Own the architecture and execution of the RevTech stack including HubSpot and Chargebee
Redesign sales-to-onboarding handoff and forecasting processes
Deploy AI tools to enhance customer health scores and predictive signals
Serve as the primary functional administrator of SmartSuite's proprietary CRM, supporting daily operations, system configuration, and ongoing improvements.
Locations (2)
Overland Park, Kansas, United States
United States
Compensation
Base Salary: $70,000 - $100,000
Responsibilities
Maintain data integrity across accounts, opportunities, subscriptions, product catalogs, and customer records
Partner with Engineering and internal stakeholders to identify, test, and implement system enhancements and workflow automations
Troubleshoot system issues, support users, and ensure consistent adoption of established processes
Develop and maintain standard operating procedures, process documentation, and training materials
Manage and improve the workflows used to generate customer order forms, renewals, expansions, and contract amendments
The role manages the full order lifecycle, from intake and validation through processing, invoicing, and closure. It involves complex orders, resolving discrepancies with internal stakeholders, and supporting newer team members.
Responsibilities
Independently manage order-related tickets and requests across Zendesk, Salesforce, Jira, and internal tools within defined service-level agreements (SLAs).
Review purchase orders, quotes, order forms, contracts, and master service agreements (MSAs) for accuracy, completeness, and compliance with internal order acceptance policies.
Validate opportunity, quote, contract, customer, and billing details before processing orders.
Handle complex and non-standard orders, identifying discrepancies in pricing, terms, billing information, approvals, and documentation.
Process new orders, renewals, amendments, and other order-related requests accurately and on time.
Strategic role focused on building retention roadmaps to meet membership revenue goals, identifying churn drivers, and optimizing the customer lifecycle journeys.
Responsibilities
Build a retention roadmap tied to membership revenue goals
Identify churn drivers by cohort, tenure, product use, market, price, acquisition source, and engagement
Prioritize interventions by customer impact, revenue value, effort, and speed to learning
Identify risk signals early and intervene before members decide to cancel
Build differentiated journeys for new, engaged, inactive, high-value, high-risk, expiring, canceled, and former members
Director of Accounting & Financial ReportingNewState Affairs · Washington, US
Billing Operations ManagerElevenLabs · Remote, US+1 more
Accounting ManagerBizzyCar · Quincy, US+1 more
Head of Revenue OperationsSteer · Remote, US
Billing AssociatePerfectServe · Remote