- Remote, India
- Remote
- Full-time · Mid
- 2+ years
The position is integral to the on-going technical solution deployment and technical application support of professional services (PS) capabilities, focusing on Genesys Cloud solutions for customers or Partners.
Responsibilities
- Demonstrates product expertise in most Genesys Cloud products
- Provides top quality service engagements for large or strategic customers or other accounts serving as the lead technical architect, advisor and/or engineer
- Follows PS implementation standards
- Assesses complex project situations to make appropriate recommendations to both Genesys and the customer
- Initiates and suggests process improvements to Project Managers and other Management to increase efficiencies for delivery of Genesys Cloud solutions
Requirements
- Bachelor’s degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
- Nice to have: Cisco/Juniper/other network routing and switching devices
- Nice to have: AWS