Lead strategic design initiatives for Chase Digital Assistant, shaping conversational AI experiences across financial products.
Compensation
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
Responsibilities
Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints
Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
Requirements
Bachelor’s Degree in Linguistics, Human-Computer Interaction, Cognitive Science, Psychology, or a related field, or equivalent work experience.
Responsible for the performance, development, and adoption of the virtual assistant to increase self-service, customer satisfaction, and reduce operational pressure.
Locations (2)
Goes, Zeeland, Netherlands
Amsterdam, North Holland, Netherlands
Compensation
Een salaris tussen de € 3.630 en € 5.185 bruto per maand op fulltime basis* exclusief vakantiegeld
Responsibilities
Verantwoordelijk voor de performance van de virtuele assistent en sturen op KPI’s zoals containment rate, selfservice ratio, klanttevredenheid en escalatiepercentages
Conversatiedata, klantfeedback en gebruikersgedrag analyseert en deze inzichten vertaalt naar concrete verbeteringen in flows en functionaliteit
Conversatieflows ontwerpt, optimaliseert en uitbreidt
Zorgt voor verdere integratie en optimalisatie van koppelingen met systemen zoals Maxxton, Genesys en Salesforce
Nieuwe functionaliteiten, verbeteringen en automatiseringsmogelijkheden initieert en implementeert in samenwerking met IT, Digital en externe partners
Leading the strategic direction and vision of Experience Design for Fargo (Wells Fargo's AI experience), focusing on creating digital experiences that make banking easier, intuitive, and useful.
Compensation
$185,000.00 - $300,000.00
Responsibilities
Set the design vision and direction for Fargo, establishing a high bar for quality across conversational and AI-powered experiences.
Lead the design approach for AI-powered experiences, establishing principles and patterns that support customer-centered uses of AI.
Bring a strong point of view on conversational, visual, and content design while balancing customer, business, and technical needs.
Stay close to the work with hands-on experience designing conversational UX, interaction flows, and UI in Figma.
Translate strategy into clear, well-crafted digital assistant experiences across a complex digital ecosystem.
You will own the performance of our AI customer service agent, built on Siena AI. Your core benchmark is resolution rate: the percentage of customer conversations the AI handles accurately and autonomously from start to finish without requiring human intervention.
Responsibilities
Monitor AI conversation outcomes, find failure patterns, and prioritize fixes by impact.
Review automated conversations and change the LLM prompts to fix an issue or steer future conversations.
Write prompts for new customer intents using declarative constraints and conditional logic.
Turn loosely documented business rules into consistent written policies the AI can follow.
Decide when the AI should hand off to a human instead of answering.
As a Content Designer III on the Experience Design team, you will join a worldwide team of Product Designers, Content Designers, and Researchers delivering cohesive end-to-end experiences. You will define content direction for Loyalty and connected Membership spaces with accountability for product outcomes.
Shape the conversational and agentic AI experiences for Zoom Virtual Agent, owning end-to-end design from concept to delivery using human-centered design and AI.
Compensation
Salary Range or On Target Earnings: $124,000.00 - $271,200.00. In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Responsibilities
Design, prototype, and refine multimodal agentic AI experiences for Zoom Virtual Agent, prioritizing safety, empathy, and clarity across CX and EX contexts
Own end-to-end design execution for significant product areas, delivering pixel-perfect visuals, robust prototypes, and clear engineering specifications in Figma and AI-native tooling
Lead and execute conversational flow design for AI-driven tools, including chatbots, IVRs, and LLM-powered interfaces, while advancing NLU and generative AI experiences across products
Collaborate with engineering, product, and business stakeholders to translate complex AI capabilities into intuitive, human-centered customer experiences
Partner with user research to gather and incorporate customer feedback, ensuring designs are continuously validated and aligned with real user needs
Lead the design direction for Expedia Group’s AI‑powered servicing and customer experience initiatives, driving end‑to‑end design from concept to execution at a global scale.
The total cash range for this position in Seattle is $137,500.00 to $192,500.00... The total cash range for this position in Chicago is $128,000.00 to $179,500.00... The total cash range for this position in Austin is $137,500.00 to $192,500.00... The total cash range for this position in San Francisco is $149,000.00 to $208,500.00.
Responsibilities
Drive alignment on content vision and narrative for Loyalty and Membership
Guide roadmap decisions with user-centric insights that connect customer needs to business goals
Evolve a cohesive content strategy across product areas, accounting for accessibility and global readiness
Design intuitive, accessible content for onboarding, transactional flows, notifications, and more
Synthesize qualitative, quantitative, and business data into actionable content insights
Requirements
Bachelor's degree in a related technical field or equivalent related professional experience
The total cash range for this position in San Francisco is $242,000.00 to $338,500.00. Employees in this role have the potential to increase their pay up to $387,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Responsibilities
Own and lead the design direction for Expedia Group’s AI‑powered servicing and CX experiences
Define how travelers get help, change or cancel trips, and understand outcomes like refunds and next steps
Work hands‑on with high‑fidelity design, prototyping, and systems thinking
Partner closely with senior leaders in Product, Engineering, Research, and Data Science
Translate advanced AI and machine‑learning capabilities into intuitive, human‑centered experiences
Requirements
Bachelor’s Degree in Design, HCI, User Experience, or related field
Conversation Designer Vice PresidentNewJPMC Candidate Experience page · New York, US
Principal Product DesignerNewQuizlet · San Francisco, US
Conversational Specialist AINewLandal · Goes, Netherlands+1 more
Conversational AI Specialist (On-Site)Integra Beauty · Groveport, US
Conversational Experience DesignerRadius Global Solutions LLC · Remote