Lead technical delivery and design of Microsoft Dynamics 365 solutions, including AI-enabled capabilities, across sales, service, field service, and contact center modules.
Compensation
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $150,000 to $230,000.
Responsibilities
Own technical delivery across Dynamics 365 Sales, Customer Service, Field Service, and Contact Center—including configuration, customization, and platform extensions.
Guide end-to-end solution implementation, including architecture, custom development, integrations, data migration, testing, deployment, and technical documentation.
Lead the design and delivery of AI-enabled solutions using Copilot Studio, custom copilot agents, and related Microsoft AI tools.
Drive alignment across teams and stakeholders, translating business requirements into technical solutions.
Coordinate delivery across onshore and offshore teams, manage dependencies and delivery quality, and mentor junior team members.
Requirements
Bachelor's degree or equivalent
Nice to have: Power Platform Center of Excellence Starter Kit
Coordinate the successful delivery of assigned technology product initiatives and implementations, partnering across Product, Engineering, QA, Operations, and external vendors.
Responsibilities
Plan and coordinate assigned technology product delivery and implementation projects
Lead technical deployments for enterprise customers, translating business requirements into sophisticated solutions.
Compensation
The OTE (base + variable) salary range for this position is $145,000 - $160,000 per year. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a generous PTO policy, and other benefits.
Responsibilities
Translate business requirements into technical solutions
Assist with and provide support and services of Information System (IS) technologies and end-user related issues at locally, regionally, and/or enterprise level.
Locations (4)
Monroe, Louisiana, United States
Memphis, Tennessee, United States
Dallas, Texas, United States
Houston, Texas, United States
Responsibilities
Assist with troubleshooting, supporting, and resolving end-user issues related to Information Services (IS) voice, data, applications, hardware, software, workstation configuration, network and technology systems.
Document issues in ticketing system and provide timely status updates and final resolutions to end-users.
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Understand, follow, and apply IS policies, procedures, security and standards relating to infrastructure systems, components, applications and services.
Escalate Turner IS security compliance and standards matters to supervisor and educate end-users on IS policies, procedures, Turner tools, and best practices.
Adopt IS lean tools to plan, schedule, and perform work activities and to communicate status with supervisor and team.
Requirements
Bachelor’s Degree in Information Services, Computer Science, Operations, Management, or related field of study
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