- Coppell, Texas, United States
- Full-time · Mid
Support enterprise content management platforms across on-premises and cloud environments, including the full platform lifecycle.
Responsibilities
- Provide L1/L2 support for IBM FileNet, Datacap, Content Navigator, and WebSphere applications
- Troubleshoot user issues related to login, document viewing, uploading, workflows, and integrations
- Monitor system health, performance, and availability across ECM and supporting platforms
- Perform routine health checks, basic configuration updates, and post‑deployment validations
- Assist with authentication and security issues (Kerberos, SPNEGO, SSO, certificates)
Requirements
- Nice to have: AWS
- Nice to have: Azure
- Nice to have: GCP
- Nice to have: ECM migrations
- Nice to have: F5 load balancers