Lead accessibility strategy and technical guidance for Digital Agentic initiatives across Chase’s digital channels, ensuring inclusive experiences for customers with disabilities.
Responsibilities
Serve as the lead Digital Accessibility advisor for Digital Agentic initiatives across customer-facing web and mobile experiences.
Establish and communicate accessibility expectations for conversational experiences, agent-generated content, dynamically rendered user interfaces, interactive controls, notifications, task flows, confirmations, and transitions between digital and human-assisted experiences.
Partner with Product, Design, Engineering, Quality Assurance, Research, Risk, Controls, Legal, and other stakeholders to integrate accessibility throughout discovery, design, development, testing, launch, and ongoing product improvement.
Translate accessibility standards and internal requirements into actionable design guidance, technical recommendations, test expectations, acceptance criteria, and product decisions.
Develop and promote repeatable approaches for evaluating agentic experiences across assistive technologies, platforms, customer contexts, and interaction modes.
Senior Business Analyst supporting a multi-year Customer Transformation program focused on modernizing core customer operations, customer information systems, business processes, and technology capabilities.
Compensation
Rate: $80–$90/hour
Responsibilities
Support Customer Transformation initiatives related to core customer information systems, customer account data, billing, rates, payment programs, and customer operations.
Partner with business and IT stakeholders to understand current-state CIS processes, data flows, pain points, and business requirements.
Help define future-state processes and solution needs that support improved customer experience, operational efficiency, and employee enablement.
Assess how CIS changes impact upstream and downstream business areas, including finance, billing, rates, customer operations, digital channels, reporting, and integrated systems.
Support scalable solution design that aligns with business needs, customer requirements, and program objectives.
Requirements
Bachelor's degree in a related field
Nice to have: Utilities or energy industry experience
Nice to have: SAP experience in customer, billing, finance, rates, or utility-related environments
Support a multi-year Customer Transformation program focused on modernizing the customer experience through process, technology, digital channels, and ways of working.
Compensation
Rate: $57–$67/hour
Responsibilities
Support implementation of the Customer Transformation program’s product roadmap for omni-channel digital experiences
Partner with business leaders, SMEs, IT teams, service integration partners, and digital vendors to define and validate business needs
Help design scalable, customer-centered solutions that improve digital engagement and operational effectiveness
Support modernization efforts that improve customer experience, employee enablement, and adoption of new tools and ways of working
Provide strategic insight and analysis to leadership and business partners related to innovative, reliable, and efficient customer experiences
Requirements
Bachelor's degree
Nice to have: Project Management
Nice to have: Experience with utility, energy, or regulated industry environments
Nice to have: Experience supporting customer transformation, digital transformation, customer experience, or product roadmap initiatives
Nice to have: Experience with web self-service, mobile applications, chatbots, customer alerts, digital channels, or omni-channel customer platforms
Skills
L
Senior Business Analyst – Testing & Implementation Support
Support business analysis, testing, and implementation activities for application enhancements and iterative system releases.
Responsibilities
Lead requirements elicitation, prioritization, validation, and documentation.
Facilitate stakeholder meetings and interviews to identify business and system requirements.
Analyze existing business processes and document recommended improvements, changes, and system specifications.
Participate in scoping application updates, enhancements, and upgrades.
Serve as a liaison between business stakeholders, development teams, project managers, and vendors to resolve issues and coordinate requested enhancements.
Mid- to senior-level Systems Test Engineer responsible for defining test objectives, designing and executing manual and automated tests, and ensuring high-quality software deliveries in an Agile environment.
Lead QA activities on multiple client projects, creating and executing test plans, maintaining regression suites, and using AI tools for test design and automation.
Locations (2)
Cohoes, New York, United States
United States
Compensation
Competitive base salary + bonus
Responsibilities
Plan and perform QA activities on multiple client projects, from requirements review through release.
Create, execute and maintain test plans, test cases, regression suites, test results and requirements traceability documentation.
Perform functional, exploratory, integration, API, browser compatibility and release testing as required by the project.
Create, execute, troubleshoot and maintain automated regression tests using established testing standards and good coding practices.
Use AI tooling to assist with test design, documentation and automation. Review and validate generated work for accuracy, appropriate coverage and maintainability.
Senior Test Engineer responsible for testing global reporting forms, customer reports, and system functionality, creating test cases, documenting defects, and providing test reports and risk analysis.
Responsibilities
Own system testing through the whole STLC process
Be involved in the design and specification process
Test the global reporting forms, customer reports/report engine, and the whole system
Ensure implementation of the user interface adheres to human-centered design principles and branding standards
Provide testing estimates based on functional specifications
Requirements
BSc, or MSc in Computer Science or other technical discipline
Seeking an experienced API Verification Engineer to independently develop and execute test strategies for complex software applications and integrations.
Responsibilities
Develop and execute test strategies for complex software applications and integrations
Create test plans and test cases from user stories, requirements, acceptance criteria, and technical designs
Perform functional, integration, regression, exploratory, negative, and end-to-end testing
Create and manage test data and validate complex system workflows
Troubleshoot across applications, APIs, cloud services, databases, and integrations
Accessibility Lead Vice President - Digital AgenticNewJPMorgan Chase & Co. · Seattle, US
Quality Assurance EngineerTroy Web Consulting · Cohoes, US+1 more
Senior TesterVertiv · Cluj Napoca, Romania
QA TesterSCI SOLUTIONS GLOBAL · St. Louis, US