Lead the shift of Royal Bank of Canada's Technology Operations & Resiliency team to a proactive, data‑driven model that closes problems before they affect clients.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Define the new proactive operating model, including process, cadence, governance, and data collection architecture.
- Define operational KPIs (internal and external), RAG thresholds, and drill‑in views across daily, monthly, quarterly, yearly, and historical timeframes.
- Design the data model behind operational views and work with the Data Governance committee to onboard new data elements and identify trusted sources.
- Lead development of operational views and data collection using tools such as AIOps, Mission Control, Elastic, and Power BI.
- Own the product roadmap and lead agile sprints for the initial transformation and continuous improvement.
- Bachelor's degree in a relevant field
- MBA (preferred)
- Nice to have: MBA
