Seeking a Senior Client Success / Account Manager based in Hong Kong to join the international team, focusing on strategic account management and client success for insurance clients in Hong Kong and greater Asia.
Deliver customer experiences across banking moments in a branch, over the phone and online
Compensation
An annual performance related bonus to recognise the impact you make
Responsibilities
Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking
Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide
Provide outstanding customer service, educate customers on digital platforms, raise fraud awareness, support vulnerable customers and complex banking needs.
Compensation
We offer an attractive starting salary of £27,200 based on 35 hours per week, plus an annual discretionary performance bonus.
Responsibilities
Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
Play an integral part in customer education around HSBC digital services and fraud awareness
Identify customers who are in vulnerable situations and determine the best way we can support them
Help our customers with more complex banking needs to ensure they feel supported in their choices
Provide outstanding customer service, educate customers on digital platforms, raise fraud awareness, support vulnerable customers and complex banking needs.
Compensation
We offer an attractive starting salary of £27,200 based on 35 hours per week, plus an annual discretionary performance bonus.
Responsibilities
Deliver exceptional customer experience
Educate customers on HSBC digital services and fraud awareness
Plan digital media activities for Human Pharma Germany
Design and orchestrate end-to-end consumer and patient journeys
Translate business and customer needs into MarTech and marketing automation use cases
Define clear objectives and measurement frameworks for DTC activities
Translate reporting and insights into actionable business recommendations
Requirements
Master’s degree in business, business administration, natural sciences, MBA, MSc, psychology, digital marketing, data-driven marketing or a comparable field
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