Demonstrate agility by adapting to changing customer needs, priorities, workflows, systems, and business requirements while maintaining quality and timely service.
Locate and verify individuals’ professional and biographical details using approved research sources.
Locate, review, and retrieve U.S. court docket information through LexisNexis products and U.S.-based government websites.
Assist customers by telephone and written communication with service, support, and research-related inquiries.
Manage research and service requests from intake through completion, ensuring accurate, relevant, and timely results based on customer requirements.
Provide analytical capability within Customer Insights, turning customer, commercial and operational data into actionable insight to improve customer understanding, product decisions, retention, engagement and business performance.
Responsibilities
Analyse customer, product usage, commercial, Salesforce, survey and operational data to identify trends, opportunities and areas of risk.
Support the development of insight that helps the business understand customer behaviour, engagement, retention, product adoption and customer experience.
Conduct ad hoc analysis to support strategic projects, customer insight initiatives and leadership decision-making.
Work with Customer Insights colleagues to combine quantitative analysis with customer research findings and create clear recommendations.
Extract, query, clean and manipulate data from multiple sources using SQL, Python and Excel.
Parse and analyze raw operational logs and time-series telemetry to investigate field anomalies
Develop and maintain modular automated test scripts and frameworks in Python to scale regression test coverage
Apply RF fundamentals and control systems knowledge to assist in test execution and data analysis
Execute hardware-in-the-loop integration testing using laboratory equipment
Verify system and software behavior against Software Interface Control Documents and Concepts of Operations
Requirements
Bachelor’s or Master’s degree in Computer Engineering, Electrical Engineering, Aerospace Engineering, Mechanical Engineering, Computer Science, Physics, or a related technical discipline
Support data integrity, validation, and analytics for RGA’s Investments department, enhancing processes and ensuring high-quality investment data.
Compensation
$89,310.00 - $134,870.00 Annual
Responsibilities
Maintain and enhance data integrity by supporting existing validations and adding additional data validations around key data points like security master, trade, and yield data.
Support daily operations and new transaction implementations as well as automation and data integrity projects.
Support and recommend enhancements to current processes and develop new processes to improve the team's overall efficiency.
Build and leverage knowledge of RGA’s portfolio and data structures to add and enhance data validations that improve controls and overall data quality for Investments department.
Support development of implementation of data analytics tools, including transition from legacy databases to new investment data warehouse.
Requirements
Bachelor’s Degree in Arts/Sciences (BA/BS) in Economics, Finance, Mathematics, or related field
Master’s degree in Arts/Sciences (MA/MS) or MBA
Nice to have: Experience working with external portfolio managers
Nice to have: Experience working with IT on enhancing or implementing new data structures/flows
Nice to have: Strong knowledge of portfolio and fixed income analytics
Software Quality Assurance EngineerNewThinKom Solutions · Hawthorne, US