The Operations Specialist, CX Ops is an individual contributor role within the Customer Experience (CX) Operations team, supporting Implementation teams across Granicus.
Responsibilities
Identify operational bottlenecks across processes, departments, platforms, and workflows
Partner with CX leadership to develop and implement tailored standard operating procedures
Author and own documentation for operational processes and automated workflows
Engage with operating teams and management to propose innovative ideas
Prepare regular reports and dashboards using Wrike, Microsoft Excel, and Salesforce
Requirements
Business degree or equivalent practical experience
