Operator responsible for 24x7 operations of a mission‑critical system, troubleshooting hardware, software, and network issues, and maintaining system performance.
Compensation
The salary range for this role is 68,900 USD - 131,100 USD.
Responsibilities
Provide Tier 1 and Tier 2 troubleshooting for technical system anomalies
Maintain environment by identifying anomalies and restoring operations
Assist with installing upgrades and monitoring system and network performance
Follow operational policies and procedures
Escalate application problems to support teams
Requirements
Bachelor’s in science, Technology, Engineering, or Mathematics (STEM)
Nice to have: Security+ certification
Nice to have: Experience in the Intelligence Community (IC)
Assistant Manager overseeing market data operations and subscription administration.
Responsibilities
Monitor market data inbox and platform queue, categorize requests, check required information, assign priorities, and track requests through completion against agreed service targets.
Process approved requests to provision, modify, remove, or reassign access and coordinate with vendors to verify completion before closing requests.
Communicate costs using approved pricing information, obtain required business approvals, and maintain a clear record of decisions.
Support joiner, mover, and leaver processes by reviewing affected subscriptions and coordinating timely access changes.
Support periodic entitlement recertification, follow up with business owners, and investigate discrepancies between approved access and vendor records.
Coordinates internally across Acuative with cross-functional teams to ensure the relationship and services levels are achieved
Provides guidance within Acuative’s operational teams to ensure clients have an exceptional experience with the technology solutions we provide and that contractual obligations are met
Hold clients accountable for responsibilities, scope and expectations of their agreement or project
Actively identifies, captures, and communicates operational risks, insights, opportunities, and efficiencies
Develops and executes improvement plans from discoveries
The Customer Service Representative is the first point of contact for patients, prescribers, and clinic staff at Eden Pharmacy, handling inquiries, triaging issues, and coordinating with pharmacists and operations teams.
Compensation
Compensation: Based on experience and certification
Responsibilities
Serve as the frontline contact for incoming calls from patients, prescribers, and clinic staff
Identify the reason for each call, document relevant information, and determine its priority using pharmacy-approved escalation guidelines
Promptly route urgent concerns and questions requiring clinical judgment to a pharmacist
Resolve nonclinical inquiries within established authority, including account questions, approved pricing, prescription status, and delivery updates
Provide clear next steps and expected response times, and follow up to ensure outstanding requests are resolved
Provide clerical and administrative support in a medical office setting, greeting patients, handling phone calls, verifying insurance, scheduling appointments, collecting co-pays, and managing referrals and pre-authorizations.
Responsibilities
Greet patients in person and over the phone
Verify insurance and collect co-pays
Schedule appointments and update patient information
Provide forms for completion and obtain signatures
Obtain pre-authorizations and arrange referrals and testing
Lead API integration support for Amazon Shipping across the United States and Europe, managing critical issues, defining support operations, and driving product improvements.
Responsibilities
Own API integration support experience end to end across the United States and Europe
Define and execute support operations, including intake, triage, severity, SLA definitions, escalation paths, and quality measures
Lead resolution of critical and ambiguous issues
Establish and report support metrics
Turn drivers into product and engineering requirements
Requirements
Bachelor's degree in computer science or equivalent
Nice to have: 8+ years experience
Nice to have: support for API or developer platform
Provide day‑to‑day technical support for hardware and software systems, troubleshoot, diagnose, and resolve user issues, and recommend upgrades to IT infrastructure.
Responsibilities
Respond to and diagnose user problems through discussion
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