Lead technical implementation, development, and support of Salesforce Service Cloud solutions, including case management, omni-channel, knowledge, and integrations.
Responsibilities
Own day-to-day technical implementation, development, troubleshooting, integrations, performance, security, and production support for Service Cloud
Design, configure, develop, and support end-to-end case lifecycle processes
Implement case management features such as record types, page layouts, queues, assignment rules, and escalation rules
Configure Email-to-Case and Web-to-Case, email threading, routing, attachment handling, and exception scenarios
Implement Omni-Channel routing, presence statuses, service channels, queues, capacity, and skills-based routing
Requirements
Nice to have: Salesforce Certified Service Cloud Consultant
Nice to have: Platform Developer I
Nice to have: Platform Developer II
Nice to have: Administrator/Advanced Administrator
Nice to have: Integration or architecture credentials
Design, develop, test, and maintain Salesforce Health Cloud applications for DoD and DHA, including integrations, automation, and Tier 3 support.
Compensation
Pay Range $87,100.00 - $157,450.00
Responsibilities
Design, develop, test, and maintain Salesforce Health Cloud application functionality using Apex, Lightning Web Components, Salesforce Flow, SOQL, and Salesforce APIs.
Develop new features and enhancements supporting healthcare workflows, patient engagement, care coordination, case management, referral management, and contact center operations.
Configure and extend Salesforce capabilities using standard and custom objects, data relationships, business rules, automation, and user interfaces.
Design, develop, and maintain integrations between Salesforce and external enterprise systems, including EHR, MuleSoft, Amazon Connect, and identity management platforms.
Requirements
Bachelor's degree in Computer Science, Software Engineering, Information Technology, Information Systems, or a related technical discipline
Master's degree with 2–6 years of relevant experience
Nice to have: Salesforce Certified Platform Developer I or II
Nice to have: Salesforce Platform App Builder certification
Salesforce Service Cloud - DeveloperValtech · Bengaluru, India