The Guest Experience Ambassador is responsible for creating memorable and highly personalized experiences throughout the entire guest journey, from pre-arrival to post-departure, acting as a trusted host in The Gritti Palace.
Responsibilities
Welcome and assist guests throughout their stay
Build meaningful relationships with guests
Coordinate special requests, Returning and Distinguished Guests arrivals, celebrations, amenities, and tailored experiences
Curate authentic Venetian cultural, culinary, and lifestyle recommendations
Provide intuitive, proactive, and refined service
Requirements
Nice to have: Fluency in Italian
Nice to have: Knowledge of Venice, its culture, gastronomy, and local experiences
Take on both Front Office and Housekeeping duties: welcoming guests and handling their check-in, and keeping our cabins and public areas clean, tidy and ready for every guest.
Responsibilities
Greet guests warmly and confirm their reservation details
Check and confirm guest reservations in the PMS (Property Management System)
Request each guest's ID card and make sure the registration form is completed correctly
Clean and tidy the cabins and public areas to Bobobox standards, following the Cabin Branch Leader's instructions
Make sure cleaning kits and the housekeeping trolley are fully stocked before each shift
Provide personalized recommendations, arrange services and activities, and serve as a trusted local expert for guests at Four Seasons Hotel Firenze during the 2027 Summer Season.
Compensation
Competitive salary and comprehensive benefits package
Responsibilities
Provide personalized recommendations for restaurants, cultural attractions, entertainment, shopping, and local experiences.
Arrange transportation, restaurant reservations, tours, tickets, and other guest requests.
Build strong relationships with guests to anticipate their needs and exceed expectations.
Handle guest inquiries efficiently and professionally, both in person and over the phone.
Coordinate with Front Office and other hotel departments to ensure seamless guest experiences.