Provide Tier II IT support, troubleshooting, and system maintenance for client users across regional offices, agencies, schools, and law enforcement facilities.
Responsibilities
Provide independent, on-site Tier II IT support to the client’s users across regional offices, agencies, schools, and law enforcement facilities.
Install, configure, and troubleshoot hardware and software.
Diagnose and resolve complex operational issues with minimal guidance.
Perform printer setup.
Provide network connectivity support and VoIP equipment maintenance.
Requirements
Associate Degree or combination of education and experience
Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation.
Responsibilities
Providing day-to-day technical support to employees for a range of hardware and software related systems
Responds to and diagnoses problems through discussion with users
Troubleshooting, fault rectification, and problem escalation
Providing effective and timely resolution of users’ problems, queries or complaints
Assisting in hardware and software evaluation and recommending upgrades or improvements to IT infrastructure
We are looking for a motivated Technical Support Lead ready to take us to the next level! If you have experience in providing end-user support services and assist in the day-to-day operations of the IT Service Operations team, and are looking for your next career move, apply now.
Responsibilities
Supervise and coordinate the activities of the onsite IT support team
Monitor ticket backlogs, workload distribution, and service level performance
Ensure compliance with agreed service level targets and IT service management processes
Manage resource scheduling, attendance tracking, and support coverage requirements
Coordinate incident escalations and operational concerns with IT management
Requirements
Graduate of a Computer Science, Information Technology, Information Systems, or related technical discipline
Assist clients by providing outstanding customer service for all End User Services, troubleshooting IT challenges, and supporting site-specific requirements at the Comanche Peak facility.
Responsibilities
Manage technical support incidents
Provide functional support to local and remote users
Respond to user inquiries via telephone, email, instant message, and case tracking
Drive to remote locations to install servers and networking equipment
Participate in weekly Genius Bar / Depot Support team
Requirements
College degree programs and/or certifications in Information Systems or equivalent
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