Leads team providing strategic direction and support to maximize franchise hotel revenue and service performance across North America’s owners across all brands.
Responsibilities
Lead and oversee Franchise Performance Support programs through 10-11 subordinate Managers
Develop strategies to grow revenue, create sales cultures, enhance service, and improve quality
Promote successful implementation of IHG hotel initiatives of revenue increasing strategies
Maintain strong relations with franchisees and serve as an escalation point for consultation to owners and management of hotels
Coaches direct reports in creating strategic plans for hotel
Requirements
Bachelor's degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience
Lead and develop a brokerage activity that connects operators, investors and developers in the Living & Hospitality sector in Belgium.
Locations (2)
Brussels, Brussels Capital, Belgium
Watermael-Boitsfort, Brussels Capital, Belgium
Compensation
As an employee, you can expect an attractive salary package including: Company car, Group insurance, Hospitalisation insurance, Outpatient medical expenses insurance, Meal vouchers, Net expense allowance, Mobile phone and laptop
Responsibilities
Build and maintain relationships with hotel operators, co-living providers, PBSA operators, senior housing operators and BTR investors
Identify current and future occupational demand from local and international operators
Engage with developers to source projects that could accommodate Living & Hospitality concepts
Create off-market and on-market opportunities by matching operator requirements with development pipelines
Advise developers on the optimal use and positioning of residential and mixed-use schemes
Maximum responsible for the department in the hotel, ensuring compliance with product, service, and image standards for maximum customer satisfaction, offering unique and personalized experiences, and optimizing economic and human resources.
Responsibilities
Ensure compliance with product, service, and image standards
Offer unique and personalized experiences to customers
Achieve excellence in customer satisfaction
Optimize economic and human resources under responsibility
Lead and inspire a team
Requirements
University degree in Tourism, Hospitality, Marketing, or similar
A fundamental position offering high levels of service to guests, visitors, and residents, focusing on arrival and departure experiences and overseeing smooth hotel operations.
Compensation
Market-leading remuneration, service charge, and attractive benefits
Responsibilities
Strives to continuously improving guest experiences and to live and breathe the Peninsula Service Principles
Seeks out improvement for better service standard and to anticipate guest needs
Takes responsibility for daily operational challenges within the Guest Experience Team, including service recovery, continuous coverage, and efficient service delivery
Co-ordinates with the Rooms Controller, Housekeeping and Engineering to ensure all rooms are ready to be occupied and are maintained in excellent condition
ensures VIP rooms are ready for guest arrival and all respective amenities are setup accordingly
Requirements
Nice to have: management experience within a luxury hotel
Regional VP Franchise Performance SupportNewIHG · Remote, US
Environmental Services Manager (1st Shift)NewAramark · Evanston, US
Night AuditorNewHyatt House (Lodgeworks) · Burlington, US
Front Desk SupervisorNewRestoration St Louis Inc · Davenport, US
Animador/a - Meliá Sol y NieveNewMelia Hotels International · Granada, Spain
Guest Experience ExecutiveNewHSH · London, United Kingdom
Manager, Payment Solutions (13 Month FTC)NewMarriott · Remote, United Kingdom