- Toronto, Ontario, Canada
- Hybrid
- Full-time · Mid
- CA$90K–CA$100K per year
The go-to person for keeping our Google Workspace environment running smoothly for employees across the Group, acting as an escalation point and supporting AI feature adoption.
Compensation
$90,000—$100,000 CAD
Responsibilities
- Serve as the primary escalation point for L2 Google Workspace queries — Gmail, Drive, Calendar, Sites, Meet, and related core services.
- Troubleshoot and resolve complex, non-standard user issues, ensuring fast and clear communication back to the requester.
- Support employees in adopting Gemini for Google Workspace — answering questions, sharing best practices, and helping teams get productivity value out of AI-assisted features in Gmail, Docs, Slides, and Meet.
- Handle day-to-day data support tasks: restoring files and folders, and transferring file ownership when employees leave or change teams.
- Analyse recurring ticket trends and propose improvements to support processes, SOPs, and self-service documentation.
Requirements
- Professional Google Workspace Administrator Certification
- Nice to have: Gemini for Google Workspace
- Nice to have: AI features