ITIL Best Practice jobs

Service Delivery Manager

Together · Posted Nov 10, 2026

Open

Cheadle, England, United Kingdom

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Service Delivery Manager

Together · Posted Nov 10, 2026

Open

Cheadle, England, United Kingdom

Apply with RefersoAI Apply on careers page

Application Specialist

Enable New Zealand Limited · Posted Nov 9, 2026

Open

Palmerston North, Manawatu, New Zealand
On-site
Full-time · Mid

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Act as a technical product owner for applications ensuring smooth running and a fantastic user experience for applications.

Responsibilities

Manage deployment of system changes and maintenance tasks during specified maintenance windows per ITIL best practice.
Participate in design and architecture of technical solutions
Communicates with project managers, developers, and designers to ensure any work released is of excellent quality.
Project planning, performance, functional, and scalability testing data capture in an accessible location and in a way that can be reported on.
Support application gateways, considering user experience and technical requirements.

Skills

technical product ownership ITIL best practice application management scripting automation as-a-service platforms end user computer services

IT Technician (20 Hour) - Stratford

GEDU · Posted Nov 9, 2026

Open

London, England, United Kingdom
On-site
Part-time
£14K–£15K per year

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Provide high quality, face-to-face IT services to students and staff based on one of the GBS campuses.

Compensation

£13,750 - £14,750

Responsibilities

Provide high quality, face-to-face IT services to students and staff based on one of the GBS campuses.
Provide technical support in moving and setting up of Audio Visual and IT equipment as required.
Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.

Skills

internet security data privacy principles CompTIA Network+CompTIA Security+installation of operating systems software

IT Support SME

Howden Group · Posted Nov 6, 2026

Open

Manchester, England, United Kingdom
Hybrid
Full-time

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Responsible for monitoring customer experience, supporting knowledge management and contributing to major incident resolution in a hybrid on‑site/remote environment.

Responsibilities

Provide advanced Tier 1.5 and 2nd line support
Monitor and remediate customer experience
Communicate across teams to resolve incidents within SLA
Own knowledge base articles
Support executive users

Skills

Advanced Tier 1.5 and 2nd line support Customer experience monitoring Incident triage and resolution Knowledge management Executive user support ServiceNow Advanced network troubleshooting Advanced mobile device support Active Directory administration

IT Support SME

Howden Group · Posted Nov 6, 2026

Open

Perth, Scotland, United Kingdom
Hybrid
Full-time · Mid

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The IT Support SME role is responsible for monitoring customer experience, supporting knowledge management and contributing to major incident resolution. The role provides advanced Tier 1.5 and 2nd line support, acting as a key technical escalation point for the third-party support provider and employees across the business.

Responsibilities

Tier 1.5 & 2nd line Support to the Unisys support team, predominantly remote support to employees globally
Customer experience monitoring and remediation, working with Unisys to ensure high SDR/FCR/CSAT achieved
Excellent cross-team communications ensuring IT issues are triaged and resolved within SLA/Priority
Knowledge Management, KB article ownership for SMEs and regular review/updates
Executive user support to key stakeholders and senior management

Requirements

Relevant professional IT qualifications
Nice to have: MAC OS X

Skills

Troubleshooting Stakeholder communication Active Directory Windows 11 Microsoft 365 Network troubleshooting

Service Delivery Manager

Service Delivery Manager

Compensation

Responsibilities

Skills

Benefits

Application Specialist

Responsibilities

Skills

IT Technician (20 Hour) - Stratford

Compensation

Responsibilities

Skills

IT Support SME

Responsibilities

Skills

IT Support SME

Responsibilities

Requirements

Skills

Benefits

Benefits