Senior technical anchor on the floor of a greenfield Command Centre, owning incident management, troubleshooting, mentoring, and coordinating with leadership during critical events.
Compensation
Competitive compensation, benefits, and professional development opportunities.
Responsibilities
Own the incident lifecycle end-to-end—detection, triage, escalation, resolution, and post-incident review—aligned with ITIL best practices.
Troubleshoot issues across cloud infrastructure (EC2, VPC, VPN, load balancers), identity and access management (IAM, SSO, directory services), networking (DNS, firewalls, routing), databases, and application layers.
Act as Incident Commander during major incidents; run bridge calls, drive resolution, and deliver executive communications to senior leadership.
Ensure accurate classification, prioritization, and documentation of all incidents in Jira Service Management.
Monitor multi-cloud infrastructure, network components, and security tooling 24×7 using enterprise observability platforms.
Lead enterprise Major Incident Management and Problem Management functions to minimize business disruptions, restore critical services, and improve operational stability.
Compensation
The current salary range for this role is $88,900.00 to $155,500.00.
Responsibilities
Lead enterprise Major Incident Management and Problem Management processes to ensure operational effectiveness and service reliability.
Direct response and recovery efforts for Priority 1 (P1) and Priority 2 (P2) incidents, coordinating technical teams, vendors, and escalation activities to restore critical services.
Facilitate incident bridge calls, crisis communications, and executive updates throughout major incident lifecycles.
Oversee root cause analysis (RCA), post-incident reviews (PIRs), and corrective action plans to prevent recurring incidents and systemic failures.
Manage proactive problem identification, trend analysis, problem backlogs, and the Known Error Database (KEDB) to improve service stability and knowledge sharing.
Provide strategic and operational leadership for the technology platforms, applications and infrastructure that enable NSW RFS to deliver fire and emergency services. Lead specialist teams to ensure operational systems and field ICT services remain available, reliable, secure and ready.
Compensation
Attractive annual salary $156,309 - $180,772 p.a. plus 12% superannuation
Responsibilities
Lead the delivery, management and continuous improvement of operational platforms, applications and field technologies, including radio, Wi-Fi, data and voice systems.
Guide specialist teams responsible for technologies supporting mission-critical emergency operations and communications centres.
Oversee ICT field support, training and monitoring to deliver reliable and responsive services to members.
Maintain operational readiness so technology platforms, systems and support processes can effectively support emergency response.
Set strategic direction for telecommunications, audiovisual and specialist technology solutions, ensuring alignment with enterprise architecture and adopted standards.
The Staff Production Engineer provides technical vision and hands-on execution to drive an 'automation-first' culture, maturing observability and architectural standards to shape the scalability of globally distributed, multi-cloud infrastructure.
Locations (2)
San Jose, California, United States
Bellevue, Washington, United States
Compensation
Base Pay Range $133,000—$190,000 USD
Responsibilities
Design and implement highly available, scalable infrastructure across AWS, Azure, GCP, and bare-metal environments
Drive an 'automation-first' culture by writing code (Python/Go) to eliminate manual toil and build self-healing systems
Implement and maintain sophisticated observability (Prometheus, Grafana, OpenTelemetry), define SLIs/SLOs, and establish error budgets
Act as a lead Incident Commander (TDO on-call), develop response playbooks, and conduct deep-dive post-incident analyses
Partner with Engineering and partner teams to conduct operability reviews
Lead the operations and management of the Enterprise Operations Center (EOC) supporting national security IT solutions for the Department of State.
Compensation
The proposed salary range for this position is: $120,800 - $265,800
Responsibilities
Lead the operations and management of the Enterprise Operations Center (EOC) to support all Tier II incidents, ensuring accurate logging and tracking into the Ticket Management System
Lead technical support for all DT/EA/CST IT systems including web applications, imaging and archiving applications, client-server applications, and specialized mission-critical applications
Lead the management, operation, and maintenance of core infrastructure services including cloud-based platforms across 350+ global facilities
Lead comprehensive database management support for designated CA databases including CCD and related database systems, ensuring optimal performance and availability
Lead monitoring of infrastructure system availability, coordinating with DT ENMOC across 350+ facilities supporting 40,000+ users to ensure seamless operations
Requirements
Bachelor's degree
Nice to have: prior experience supporting federal agencies
Nice to have: experience managing crisis response operations
Nice to have: executive-level reporting
Nice to have: professional certifications such as ITIL, CISSP, AWS/Azure
Lead the operations and management of the Enterprise Operations Center (EOC) to support all Tier II incidents, ensuring accurate logging and tracking into the Ticket Management System
Compensation
The proposed salary range for this position is: $120,800 - $265,800
Responsibilities
Lead the operations and management of the Enterprise Operations Center (EOC) to support all Tier II incidents, ensuring accurate logging and tracking into the Ticket Management System
Lead technical support for all DT/EA/CST IT systems including web applications, imaging and archiving applications, client-server applications, and specialized mission-critical applications
Lead the management, operation, and maintenance of core infrastructure services including cloud-based platforms across 350+ global facilities
Lead comprehensive database management support for designated CA databases including CCD and related database systems, ensuring optimal performance and availability
Lead monitoring of infrastructure system availability, coordinating with DT ENMOC across 350+ facilities supporting 40,000+ users to ensure seamless operations
Requirements
Bachelor's degree
Nice to have: prior experience supporting federal agencies
Nice to have: crisis response operations
Nice to have: executive-level reports during critical incidents
Act as the primary escalation point for incidents and service requests, managing service delivery between technical teams and business stakeholders for IT topics.
Responsibilities
Act as the primary escalation point for incidents and service requests
Ensure all incident and problem tickets are accurately logged, categorized, prioritized, and managed to resolution within agreed SLAs
Ensure Business and Customer updates are timely, clear, and of sufficient quality throughout the incident lifecycle
Facilitate effective communication across all modes (email, calls, chat, dashboards) during the Major Incident lifecycle
Provide 7x24 standby support to address critical incidents and urgent service requests
Thisis is an entry-level Systems Administrator role with a strong focus on end-user support, endpoint administration, and customer service, providing opportunities for growth into broader infrastructure responsibilities.
Responsibilities
Serve as the primary provider of Tier 1 technical support for end users in a Windows 11 and Microsoft 365 environment.
Respond to, troubleshoot, and resolve service desk tickets related to hardware, software, account access, printers, mobile devices, and business applications.
Deliver exceptional customer service while maintaining regular communication and follow-up with users throughout the support process.
Perform employee onboarding and offboarding activities, including laptop deployment, mobile device setup, account provisioning, desk setup, and badge coordination.
Create, maintain, and support user accounts in Active Directory, Microsoft Entra ID, Microsoft 365, and other business systems.
Requirements
Bachelor’s degree
Associate’s degree
technical diploma in Computer Science, Information Systems, or related field
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