Senior Tech Operations Analyst is primarily responsible for leading enterprise Change Management and driving comprehensive service reporting and analytics to support informed decision-making, ensuring governance, risk mitigation, compliance, and continuous improvement across all change activities.
Responsibilities
Coordinate, assess, and manage risk and impact of changes across IT environments following ITIL standards
Facilitate Change Advisory Board (CAB) meetings and ensure appropriate approvals and stakeholder alignment
Perform impact analysis utilizing CMDB data and ensure accurate, complete change records
Monitor and report change success rates, risks, unauthorized changes, and policy compliance
Conduct Post-Implementation Reviews (PIRs) for failed or high-risk changes and identify process violations
Leads and ensures the smooth operation of IT services at a production site, managing infrastructure, security, projects, and continuous improvement.
Compensation
Aus gesetzlichen Gründen sind wir verpflichtet darauf hinzuweisen, dass das kollektivvertragliche Mindestgehalt für diese Position monatlich bei EUR 2.535 brutto liegt.
Responsibilities
Ensure availability and lifecycle management of all IT services at the production site
Monitor IT infrastructure lifecycle from local networks to server infrastructure
Implement IT security measures in collaboration with global security teams
Drive daily IT operations using KPIs and SLAs
Coordinate external IT service providers and ensure service level compliance
Requirements
Abgeschlossenes Studium der Informatik, Informationstechnologie oder vergleichbare Berufserfahrung im Bereich IT Management in einem Produktionsumfeld
Nice to have: Experience with AI technologies in production environments
Site Reliability Engineer responsible for improving availability, resiliency, performance, and operational supportability of critical technology services in a hybrid cloud/on-premises environment.
Compensation
The pay range for this position is $60.00 - $65.00/hr.
Responsibilities
Improve the availability, performance, and operational stability of enterprise technology services.
Design and implement reliability engineering practices that support high availability and resiliency objectives.
Develop and maintain automation solutions to eliminate manual processes and operational inefficiencies.
Build and support Infrastructure as Code initiatives using Terraform and scripting technologies.
Support and optimize hybrid cloud and on-premises infrastructure environments, including Azure services.
Lead the day‑to‑day delivery of IT support services, ensuring high‑quality end‑user experience and effective resolution of technology issues across the business.
Locations (3)
Milton Keynes, England, United Kingdom
Witney, England, United Kingdom
London, England, United Kingdom
Responsibilities
Lead, mentor, coach, and develop IT Support SME’s
Manage daily operations of the IT Support function
Act as primary escalation point for complex technical issues
Monitor team workloads, queues, and performance to ensure SLA and customer satisfaction targets
Conduct regular team meetings, one‑to‑ones, performance reviews, and development planning
Requirements
Vice President - Restaurant Technology & Operations - Arby’s
Senior enterprise leader responsible for the stability, scalability, and performance of technology that enables restaurant and digital operations across a large, geographically distributed organization.
Responsibilities
Establishes and implements strategies that have short, mid, and long-term impact on company results
Improves upon entire processes or systems leveraging experiences and in-depth understanding of best practices
Extensively analyzes problems to seek understanding of the underlying issue and root cause of the problem
Establishes and implements tactical and operational plans for the function of the business
Daily interactions with parties within and outside of own job function
Requirements
4-year Degree in computer science, information systems, or related field
Lead and manage day-to-day IT operations across the organization, ensuring high availability and performance of core IT services, overseeing IT Help Desk and Desktop Support, managing budgets, vendor relationships, and service delivery performance.
Responsibilities
Lead and manage day-to-day IT operations
Oversee IT Help Desk and Desktop Support operations
Develop, track, and manage operational and capital IT budgets
Maintain and enhance communication systems
Establish, monitor, and report on KPIs and SLAs
Requirements
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field
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